Photoshop Elements: How do I find Help documentation?

  • 3
  • Question
  • Updated 6 years ago
  • (Edited)
PhotoShop is by far the worst piece of software I have ever seen. Since there is no documentation on how to use the product, I guess I'll have to find a class or book that will explain how to use it. The guys on your support line were of no help.
Photo of Dick Kuiper

Dick Kuiper

  • 5 Posts
  • 0 Reply Likes
  • frustrated

Posted 6 years ago

  • 3
Photo of Brett N

Brett N, Official Rep

  • 2258 Posts
  • 114 Reply Likes
What kind of documentation were you seeking? Were you not able to find the information you were looking for by going to Help > Photoshop (Online) Help?
Photo of Dan Smith

Dan Smith

  • 225 Posts
  • 19 Reply Likes
I hope the help for photoshop cs6 is not completed yet, because it's a mess.

Most everything in the help is for cs5. The help files for two different versions of photoshop should not be all combined together.

No one just starting with photoshop cs6 ( one never having used photoshop before) is going to be able to make heads or tails from the help.

One example the toolbox screenshot is for cs5:

http://helpx.adobe.com/content/help/e...
Photo of Brett N

Brett N, Official Rep

  • 2258 Posts
  • 114 Reply Likes
Actually, the whole reason that Help exists online, instead of installed onto your computer, is so that it can be continually updated to meet needs as they become apparent.

We don't completely rewrite the Help with each version of the product. Most of it is carried over from the prior version because it works exactly the same as before. New features, of course, require new content. But where there are the same, why create a whole new web page? This will actually clutter search results and make finding the information you are looking for more difficult to find.

As for making heads or tails of the Help, where are you starting? Did you visit the "Getting Started" section first? This starts out by answering the most basic of questions: "What is Photoshop?" It also introduces some of the common tasks. If you need more details on what's going on with a specific task, you can deep dive on a specific tool or menu item.

What sort of information are you looking for from Help. Be as specific as possible, it's the only way we can become more specific to meet your needs.

As for the Tools page you point out, the 3D tools have been removed, but other than that the rest of the document applies to Photoshop CS6. These tools are already marked as being specific to the Extended version of Photoshop. So I'll update things to point out that these tools are for "Photoshop CS5 Extended".
Photo of Dick Kuiper

Dick Kuiper

  • 5 Posts
  • 0 Reply Likes
The "Getting Started" section only contains info on how to get the product registered and stuff like that - It's not what the name implies
Photo of Dan Smith

Dan Smith

  • 225 Posts
  • 19 Reply Likes
Brett,

As far as the toolbox screenshot, there are other new tools missing such
as the Perspective Crop Tool and Content Aware Move Tool and the shortcuts for the 3d tools don't even exist in cs6.

Another example are the new vector drawing tools, the help page doesn't even mention the differences between cs6 and cs5, yet on the left it says Products affected: cs6 and cs5.

http://helpx.adobe.com/content/help/e...
Photo of Dick Kuiper

Dick Kuiper

  • 5 Posts
  • 0 Reply Likes
You need to provide information on the basics of how to use PhotoShop - like a PhotoShop 101 tutorial. I've been struggling with this software for over 6 hours and spent about 2 of those hours with the "no help" desk and I still have not been able to create a single document.
Photo of Brett N

Brett N, Official Rep

  • 2258 Posts
  • 114 Reply Likes
What exactly are you looking to do? If you say "How to use Photoshop" that's a lesson that can take 10 years to learn. It's like buying a canvas and asking how to use it... so many options: pastels, oils, watercolors, charcoal....
Photo of Dick Kuiper

Dick Kuiper

  • 5 Posts
  • 0 Reply Likes
All I'm looking for is a quick tutorial on the very basics of getting started. The tech support guys could not even tell me how to create a new document. I just want to open an image from my hard drive and play with it so I can learn as I go. The screen shots from the documents I've seen so far - even in the Adobe manual - do not match what is on my screen. For instance, when I click on FILE, the OPEN option that you would expect to see is just no there.
Photo of Kirsti

Kirsti, Employee

  • 4 Posts
  • 0 Reply Likes
Hi, Dick,

To help you start learning Photoshop, Adobe provides free video tutorials about basic tasks and new features in Learn Photoshop CS6 Adobe TV at:
http://tv.adobe.com/show/learn-photos...

--Kirsti
Photo of Dick Kuiper

Dick Kuiper

  • 5 Posts
  • 0 Reply Likes
Probably along the lines of what I'm seeking, but it's for Photoshop CS6 and I'm trying to learn Elements 10 - I've been told there are major differences
Photo of Brett N

Brett N, Official Rep

  • 2258 Posts
  • 114 Reply Likes
You have tell us which program you are working with. From all the information you've given us at this point, it sounds like you are working with the Elements Organizer but you actually want to work with Photoshop Elements Editor. There you will find a File menu with Open and New options.
Photo of Kirsti

Kirsti, Employee

  • 4 Posts
  • 0 Reply Likes
You're right--this isn't the right thing for you as it's the professional version of the product.

Here's the link to the Learn Photoshop Elements show
http://tv.adobe.com/show/learn-photos...
Photo of Nandini Gupta

Nandini Gupta

  • 1 Post
  • 0 Reply Likes
Hi Dick,

Looks like the software you are trying to learn is Photoshop Elements and the help you are referring to is for Photoshop.

This can be really confusing as these are two different apps.

Please bookmark this page for quickly accessing Photoshop Element Help topics, videos, and solutions for top issues:
http://helpx.adobe.com/photoshop-elem...

Let us know if you need help with any specific task. We will be glad to help.