Photoshop CS6 crashes several times a day (Win 7 64 / ATI 5870 last drivers)

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  • Updated 4 years ago
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Hello, Photoshop CS6 64 bit unexpectedly drops several times a day and reports that the program has stopped working. Im constantly saving, but still cancel my whole work progress several times a day. It's very frustrating :/. Previous versions did not do anything like that.
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Pavel

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Posted 6 years ago

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Chris Cox

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What does the crash report say? (especially the name of the faulting module)

And did you update your video drivers from AMD, or Microsoft (big mistake) ?

Did you install the 13.0.1 update?

What are you doing at the time of the crash?
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Pavel

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It says "program has stopped working" and than "seeking solutions" .... nothing else. Video driver update is always from AMD.

Photoshop shows me, that I have version 13.0 and no more updates are available.

Everytime when photoshop drops I do anything else. I usually work with small files with a size of around ten megabytes (banners) and use most of the tools.
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Christian S.

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Does the same with me. CS6 is annoyingly unstable on large files!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Christian, Do you have the 13.0.1 update installed?

http://adobe.ly/PS-Up-To-Date

Also, make sure you video card drivers are up to date directly from the nVidi/AMD website:

http://blogs.adobe.com/crawlspace/201...
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Christian S.

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Thanks Jeffrey, but I had already installed the 13.0.1 x64 update for Windows 7. Also the video card driver is up to date (NVIDIA).
CS6 has been crashing before and after installing the update on large files. It actually simply disappears without a warning or message. I'm frequently working with files of 1GB and larger, and upon saving it is ca. 30/70 that CS6 folds up. I had to resort to CS3 which works solid as a rock. Also, CS6 is annoyingly slow with opening, saving and operating very large files, whereas CS3 appears to be much more streamlined. CS5 is somewhere in between, so I guess all the additional gadgets in the newer versions take a toll on functionality....which might be of no difference to an enthusiast, but for a professional it makes a big difference, i.e. time is money.
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Chris Cox

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Disappearing without any message means it didn't just crash - some component called exit() (which isn't supposed to happen until you quit), otherwise you'd get an OS crash dialog.

No, "gadgets" do not take a toll on performance or functionality. Something is wrong on your system to make it slow - something that other people are not seeing.

The only things I know of that could call exit would be drivers and third party plugins, but it's possible that there is some other problem - but we can't know for sure because we don't have a crash report to track down the cause.

Do you have any third party plugins installed with Photoshop?
Did you update the video driver from NVidia's website?
Do you use anything in particular (scanner, printer, or a plugin) before Photoshop disappears?
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Christian S.

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As I already said, it happens usually when saving large files. I don't have 3rd party plugins installed. However, I'm not the only one experiencing CS6 as slow when working with larger files, so it's not unique to my system. However, maybe it's a Windows thing and Mac is fine. There's no crash report in the event viewer, so that confirms that it's probably an exit component, as you suggested. Anyway thanks for your time, Chris.
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Jez EMIN

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I'm having this very problem as well and in all the years I've owned PS I have never experienced anything other than utter reliability.

But right now, Photoshop CS6 has been the least reliable piece of software I own amongst lots of CGI stuff.
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Chris Cox

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Still the most likely cause is a third party plugin, driver or utility.
And we'd need a lot more information to narrow it down further (like the name of the faulting module).
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Jez EMIN

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I have noticed 2 problems with CS6;

1) quite often, photoshop won't load up on first opening the software, so I have to load it up a second time.

2) I get within photoshop this sudden failure.

The reason I posted on here yesterday was because I was frustrated after having lost my work, whilst doing nothing remotely serious (I think I created a new layer and was about to fill it with white.....). No plugins were being used and in any case the plug ins I have are all up to date (Nik software and noise ware).

Anyway, drivers are all upto date, file sizes are small, resolution small, nothing contentious. Program just comes up with the message that photoshop has stopped working and a solution is being searched for. Then, because it cannot find a solution, it then says program is closing, which it does.

As I say, I never had this problem with cs4 or any other version of photoshop. And as I have already said, I have NEVER before ever experienced any reliability problems with photoshop ever before, only now with cs6.
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Jez EMIN

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Chris, you keep referring to crash reports, where are these to be found ? Same question re exiting module ?
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Nacitalka Pecka

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I have this problem too, with Ps CS4, my husband updated my PC form 32bit to 64bit, it usually crushes when opening a file/or making more text layer, or opening
an Ai file, i am desperate now, trying to work with Ai instead - as I do bookcovers and must stick to deadlines. It has never happen before, so I assume it has to do something with changing from the 32 to 64 version. I also as recommended updated all drivers. So what now? Go back to 32?
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Chris Cox

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Changing from 32 bit to 64 bit means you are now using the 64 bit drivers - which could have bugs you weren't encountering before. The same goes for third party plugins.

Check the system crash reports and see if they identify the crashing module.

Also, make sure you have all the Photoshop updates installed.
And make sure all drivers and plugins are updated.
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Nacitalka Pecka

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Ok, thanks.