Photoshop: having problems with files transferred to other systems

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  • Updated 7 years ago
  • (Edited)
PDF and JPG files created in Photoshop CS5 on an iMac (OSX Lion) cannot be opened on other devices – iPhone, iPad, Windows machines. Why?
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Ike Ogbue

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  • very frustrated

Posted 7 years ago

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Chris Cox

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For everyone else, the files are very much compatible with those devices and platforms. The files have no platform dependency.

So, what is different about your files and how you're viewing them?
Are you saving CMYK JPEG by mistake?
Are you using a particular application to view them?

And what does the PNG file you attached have to do with your question?
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Ike Ogbue

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i am saving as RGB JPG.

The PNG file also cannot be opened, after having received it by email, on the iPhone, iPad or Windows machines.

i wish i knew what is different about my files, or the way they are being created on the iMac. The only place where i can open them is on the iMac where they were created.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Ike, can you navigate to this page using your iPhone? Does the image you post display correctly? I just tried with my iPad and I can see the image you posted just fine on it.

My guess is that your mail client, or server, is resaving/recompressing the image files and causing this problem.
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Chris Cox

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Well, the PNG you attached opens in every piece of software I've tried (15+ apps now). And millions of other people are using Photoshop to create files for the web and other devices without problems.

Are you perhaps doing something wrong when transferring the file? If you look at Macintosh files on some other file systems, there may be another file with the same name that starts with . or % -- and those are part of the metadata, not the file itself. Those are meant to be hidden, and not used independently.
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Ike Ogbue

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Jeffrey, i navigated to the page using the iPhone. i couldn't see the image I posted. i could, however, see the image when i navigated using my iPad.

You might have a point regarding the mail server. I'll take this up with 'them'. it might also be the receipt settings on the iPhone and iPad, because i was able to view the files in Dropbox from the iPhone and iPad.

i'm still clueless as to how to resolve this.

Thanks for the input.
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Ike Ogbue

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Dear Gentlemen, sorry to keep coming back to this. I believe that there must be something happening when Outlook (in Office for Mac 2011) sends out the email. i have asked mail server people (1and1.co.uk) and they say that there is nothing wrong with their settings. Might the conflict therefore be between the Adobe file, Outlook for Mac 2011 and the Mac OSX 10.7 (Lion)?

Still pulling my hair out.
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Ike Ogbue

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Please tell me why Outlook or my mail client or mail server would resave or recompress only the Adobe image files before sending them out?
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Chris Cox

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I have no idea, and the problem doesn't seem to affect other users.

The files produced by Photoshop are normal files, interoperable with other software and OSes.
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Ike Ogbue

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Chris, i just tried creating the image in Photoshop CS2 on a windows machine and emailing the file. It worked. I could open the file on all platforms - iPhone, iPhone, iMac and Windows machines.

It seems the problem is with Photoshop CS5 on Mac OSX Lion.

i just wish this problem can be solved.