Express (Windows Phone): Revel photo's dont show up in album.

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Firstly, just wanted to say awesome app. Good to see some more presence from adobe on windows phone.

I am having an issue however. After uploading images to revel the album shows up. But when drill into album does not seem to list any of the photos there. Have checked the photos through the browser and they are there. So I am not sure why I can't see them through the app.

Is this a known issue? Or has anytime else had this issue?
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Matt Fricker

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  • unsure

Posted 4 years ago

  • 1
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Amit Kumar Gupta, Employee

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Go back and select the Library again. This should refresh the catalog and show the uploaded picture
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Matt Fricker

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I have tried what you have suggested Amit, still no luck. Could this behaviour be due to me running the latest version of the Windows Phone 8.1 developer preview? Does the app support Windows Phone 8.1? Have screen grabs but can't add to post from my phone.
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Amit Kumar Gupta, Employee

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Hi Matt, The app works perfectly on 8.1. I dont think this is because of Dev preview version because this is working on older builds of 8.1 as well.

Please try these things to nail the issue
1. Restart the phone and try again
2. Make sure that phone is connected to the network while accessing the album
3. Try with other photos as well. Take a photo from the camera and upload it to revel.

I hope this will resolve the issue. Please let me know.

Thanks.
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Matt Fricker

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Thanks for your response Amit.

I followed the steps you suggested but still no luck.
However, within the app I signed out of my adobe account and then signed back in and that seemed to resolve the issue. So all is working now.

Thank you for your help.
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Amit Kumar Gupta, Employee

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That's great. Thanks.