Photoshop.com: Express Editor not saving my edited image

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  • Problem
  • Updated 7 years ago
  • (Edited)
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About 80% of the time, when using the Photoshop Express Editor, after doing all of the editing work, I click DONE & when I go to save the edited picture, the site freezes or something.. Most of the time the save as pop-up comes up & its acts as if it has saved, but then there's really nothing saved & then none of the other "save to" buttons work & then I have to refresh the page and lose all my work done!
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Taylor Tolson

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  • frustrated, aggrevated

Posted 7 years ago

  • 2
Photo of Brett N

Brett N, Official Rep

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What OS are you working with? What browser? What versions of these, and version of Flash?

Where are you trying to save the file to? Have you tried simply saving to your desktop? Do you know if you have security software that could be blocking actions from "static.photoshop.com"?
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Amreek, Employee

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In addition to what Brett has mentioned,

1. Are there any special or Japanese/Chinese characters in the File-name you are trying to save? Did you copy paste the file-name?
2. In case you are trying to save to desktop do you get the OS File Save dialog?
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Taylor Tolson

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idk what OS I'm working on.. I'm using Firefox 10.. & Flash 11

I just try to save my pictures to the My Pictures album on my pc

No special characters when I save. I usually type a basic file name
The save as dialog box dose come up and then I think it saved, but it didn't & then the page freezes after I press save
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Amreek, Employee

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Are you on windows or Mac?

I tried that workflow and it worked for me. Did you try it with a different browser or a different machine?
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Xpertpse

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Are you able to create any file/folder manually at the place where you are trying to save the edited file?

Also, are you sure that there is enough space on your disc to save the edited file?

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