Express app crashes on windows 8 - x64

  • 1
  • Problem
  • Updated 5 years ago
  • (Edited)
Photoshop express app is crashing on windows 8. I installed the app today, also has purchased reduce noise feature too. It works first time, but when I close the app and re open it, it keeps on crashes. Here attached the crash dump
----------------------------------------------------------------------------------------------
Version=1
EventType=MoAppCrash
EventTime=130149078278864406
ReportType=2
Consent=1
UploadTime=130149078279020446
ReportIdentifier=e84c8309-cdd8-11e2-be79-f4b7e2e8a6ba
IntegratorReportIdentifier=e84c8308-cdd8-11e2-be79-f4b7e2e8a6ba
NsAppName=praid:App
Response.BucketId=8bf47ff9058181dabcf7591126759445
Response.BucketTable=5
Response.LegacyBucketId=-646599151
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=AdobeSystemsIncorporated.AdobePhotoshopExpress_1.0.0.19_x64__ynb6jyjzte8ga
Sig[1].Name=Problem Signature 02
Sig[1].Value=praid:App
Sig[2].Name=Problem Signature 03
Sig[2].Value=1.0.0.0
Sig[3].Name=Problem Signature 04
Sig[3].Value=5198b0c3
Sig[4].Name=Problem Signature 05
Sig[4].Value=mscorlib
Sig[5].Name=Problem Signature 06
Sig[5].Value=4.0.30319.18033
Sig[6].Name=Problem Signature 07
Sig[6].Value=50b5a743
Sig[7].Name=Problem Signature 08
Sig[7].Value=System.FormatException
Sig[8].Name=Problem Signature 09
Sig[8].Value=771126
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.2.9200.2.0.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=16393
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=cbcd
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=cbcd293fb5256aee81c4286da222b65d
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0190
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0190498b1b0c347d915ecdc2ed1845aa
UI[2]=C:\Program Files\WindowsApps\AdobeSystemsIncorporated.AdobePhotoshopExpress_1.0.0.19_x64__ynb6jyjzte8ga\PSExpress.exe
LoadedModule[0]=C:\Program Files\WindowsApps\AdobeSystemsIncorporated.AdobePhotoshopExpress_1.0.0.19_x64__ynb6jyjzte8ga\PSExpress.exe
LoadedModule[1]=C:\windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\windows\system32\KERNEL32.dll
LoadedModule[4]=C:\windows\system32\KERNELBASE.dll
LoadedModule[5]=C:\windows\system32\ADVAPI32.dll
LoadedModule[6]=C:\windows\system32\msvcrt.dll
LoadedModule[7]=C:\windows\SYSTEM32\sechost.dll
LoadedModule[8]=C:\windows\system32\RPCRT4.dll
LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[10]=C:\windows\system32\SHLWAPI.dll
LoadedModule[11]=C:\windows\system32\USER32.dll
LoadedModule[12]=C:\windows\system32\GDI32.dll
LoadedModule[13]=C:\windows\system32\IMM32.DLL
LoadedModule[14]=C:\windows\system32\MSCTF.dll
LoadedModule[15]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
LoadedModule[16]=C:\windows\SYSTEM32\MSVCR110_CLR0400.dll
LoadedModule[17]=C:\windows\SYSTEM32\combase.dll
LoadedModule[18]=C:\windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[19]=C:\windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[20]=C:\windows\system32\ole32.dll
LoadedModule[21]=C:\windows\assembly\NativeImages_v4.0.30319_64\mscorlib\5a23c5e185cb978f73c67718f6e061a4\mscorlib.ni.dll
LoadedModule[22]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Runtime\92dbe33346751ef372e3590eb71b1cac\System.Runtime.ni.dll
LoadedModule[23]=C:\Windows\System32\twinapi.dll
LoadedModule[24]=C:\Windows\System32\WinTypes.dll
LoadedModule[25]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll
LoadedModule[26]=C:\windows\system32\OLEAUT32.dll
LoadedModule[27]=C:\windows\assembly\NativeImages_v4.0.30319_64\Windows.UI.Xaml\fa3371cd63bb68229db70a3ba1a7e1cd\Windows.UI.Xaml.ni.dll
LoadedModule[28]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Runtbff93e24#\3e4a52cfe965934afd16ce06288bbcc7\System.Runtime.InteropServices.WindowsRuntime.ni.dll
LoadedModule[29]=C:\Windows\System32\Windows.UI.Xaml.dll
LoadedModule[30]=C:\windows\SYSTEM32\NInput.dll
LoadedModule[31]=C:\windows\system32\SHELL32.dll
LoadedModule[32]=C:\windows\system32\WININET.dll
LoadedModule[33]=C:\windows\SYSTEM32\d3d11.dll
LoadedModule[34]=C:\windows\SYSTEM32\dwmapi.dll
LoadedModule[35]=C:\windows\SYSTEM32\UxTheme.dll
LoadedModule[36]=C:\windows\system32\urlmon.dll
LoadedModule[37]=C:\windows\SYSTEM32\UIAutomationCore.DLL
LoadedModule[38]=C:\windows\system32\iertutil.dll
LoadedModule[39]=C:\windows\SYSTEM32\dxgi.dll
LoadedModule[40]=C:\windows\SYSTEM32\shcore.dll
LoadedModule[41]=C:\windows\SYSTEM32\CRYPTSP.dll
LoadedModule[42]=C:\windows\system32\rsaenh.dll
LoadedModule[43]=C:\Windows\System32\actxprxy.dll
LoadedModule[44]=C:\Windows\System32\Windows.UI.Immersive.dll
LoadedModule[45]=C:\windows\SYSTEM32\DUI70.dll
LoadedModule[46]=C:\windows\SYSTEM32\dwrite.dll
LoadedModule[47]=C:\windows\SYSTEM32\d2d1.dll
LoadedModule[48]=C:\windows\SYSTEM32\DXGIDebug.dll
LoadedModule[49]=C:\windows\SYSTEM32\D3D10Warp.dll
LoadedModule[50]=C:\windows\SYSTEM32\igd10umd64.dll
LoadedModule[51]=C:\windows\assembly\NativeImages_v4.0.30319_64\Windows.App640a3541#\52610b15de6cf7f4ddd8b93f543abe24\Windows.ApplicationModel.ni.dll
LoadedModule[52]=C:\windows\assembly\NativeImages_v4.0.30319_64\System\67f7ddcb264bac2f465b439bb19616b1\System.ni.dll
LoadedModule[53]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Runt0d283adf#\c0773b528798357263b45b13e47df3a0\System.Runtime.WindowsRuntime.ni.dll
LoadedModule[54]=C:\windows\assembly\NativeImages_v4.0.30319_64\Windows.UI\3d103d35427b58930da5043a06ff14e0\Windows.UI.ni.dll
LoadedModule[55]=C:\Windows\System32\MrmCoreR.dll
LoadedModule[56]=C:\windows\SYSTEM32\Bcp47Langs.dll
LoadedModule[57]=C:\windows\SYSTEM32\profapi.dll
LoadedModule[58]=C:\windows\SYSTEM32\windows.ui.dll
LoadedModule[59]=C:\windows\SYSTEM32\dcomp.dll
LoadedModule[60]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Thre7bb2aad0#\212e032faa8c80bc75ee5ed64f2bf8c8\System.Threading.Tasks.ni.dll
LoadedModule[61]=C:\Program Files\WindowsApps\AdobeSystemsIncorporated.AdobePhotoshopExpress_1.0.0.19_x64__ynb6jyjzte8ga\PSExpressUtilityComponent.winmd
LoadedModule[62]=C:\windows\assembly\NativeImages_v4.0.30319_64\Windows.Foundation\87788b39516ef9bf7e5c60a2b5fb3aeb\Windows.Foundation.ni.dll
LoadedModule[63]=C:\Program Files\WindowsApps\AdobeSystemsIncorporated.AdobePhotoshopExpress_1.0.0.19_x64__ynb6jyjzte8ga\OzComponent.winmd
LoadedModule[64]=C:\windows\assembly\NativeImages_v4.0.30319_64\Windows.Storage\702ec9a3c9175b1eb68df2438ef50b27\Windows.Storage.ni.dll
LoadedModule[65]=C:\Windows\System32\Windows.Storage.ApplicationData.dll
LoadedModule[66]=C:\Program Files\WindowsApps\AdobeSystemsIncorporated.AdobePhotoshopExpress_1.0.0.19_x64__ynb6jyjzte8ga\ADMS.Measurement.winmd
LoadedModule[67]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Threading\b715c79b7d168a31bc4086b6a3e1201f\System.Threading.ni.dll
LoadedModule[68]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Collections\29ced27766a0483b74ea5e43df52a217\System.Collections.ni.dll
LoadedModule[69]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Core\f409352c502a1131ab2e20195f96fedd\System.Core.ni.dll
LoadedModule[70]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Net.Http\69640072694356ffed3bbe2d2352f935\System.Net.Http.ni.dll
LoadedModule[71]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Configuration\273a87fe73248c7a732f950dcbf61134\System.Configuration.ni.dll
LoadedModule[72]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Xml\4334f45efbe62a6415f2cb7393c59f74\System.Xml.ni.dll
LoadedModule[73]=C:\windows\SYSTEM32\iphlpapi.dll
LoadedModule[74]=C:\windows\system32\NSI.dll
LoadedModule[75]=C:\windows\SYSTEM32\WINNSI.DLL
LoadedModule[76]=C:\windows\SYSTEM32\DNSAPI.dll
LoadedModule[77]=C:\windows\system32\WS2_32.dll
LoadedModule[78]=C:\windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[79]=C:\windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[80]=C:\windows\SYSTEM32\bcrypt.dll
LoadedModule[81]=C:\Program Files\WindowsApps\AdobeSystemsIncorporated.AdobePhotoshopExpress_1.0.0.19_x64__ynb6jyjzte8ga\PSXEditor.winmd
LoadedModule[82]=C:\windows\SYSTEM32\mshtml.dll
LoadedModule[83]=C:\windows\SYSTEM32\Secur32.dll
LoadedModule[84]=C:\windows\SYSTEM32\SSPICLI.DLL
LoadedModule[85]=C:\windows\system32\msimtf.dll
LoadedModule[86]=C:\windows\SYSTEM32\powrprof.dll
LoadedModule[87]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Runt1e58aa76#\ed7dab94f316db1c7076b5dcece5e0ba\System.Runtime.Extensions.ni.dll
LoadedModule[88]=C:\windows\assembly\NativeImages_v4.0.30319_64\Windows.Security\692d47a981be1eeb182ec224e39d50a7\Windows.Security.ni.dll
LoadedModule[89]=C:\Windows\System32\vaultcli.dll
LoadedModule[90]=C:\Program Files\WindowsApps\AdobeSystemsIncorporated.AdobePhotoshopExpress_1.0.0.19_x64__ynb6jyjzte8ga\Esent.Interop.Metro.DLL
LoadedModule[91]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Text6774aa7a#\a59d6db75a3a475cbaddc57332bd59d9\System.Text.Encoding.Extensions.ni.dll
LoadedModule[92]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Text.Encoding\807185893292fc3a50063dfde6afbc5a\System.Text.Encoding.ni.dll
LoadedModule[93]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Globalization\636305f446b76bb891e139dce282fcc1\System.Globalization.ni.dll
LoadedModule[94]=C:\windows\SYSTEM32\esent.dll
LoadedModule[95]=C:\windows\assembly\NativeImages_v4.0.30319_64\Windows.Devices\712c3b9e9d1c8ed234f39f12d2289a79\Windows.Devices.ni.dll
LoadedModule[96]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Runt9e372c89#\03c436a12c28c223b8b74011e6c2a9cc\System.Runtime.InteropServices.ni.dll
LoadedModule[97]=C:\Windows\System32\Windows.Devices.Enumeration.dll
LoadedModule[98]=C:\windows\SYSTEM32\PROPSYS.dll
LoadedModule[99]=C:\windows\SYSTEM32\cfgmgr32.dll
LoadedModule[100]=C:\Windows\System32\DevDispItemProvider.dll
LoadedModule[101]=C:\Windows\System32\DefaultDeviceManager.dll
LoadedModule[102]=C:\Windows\System32\DefaultPrinterProvider.dll
LoadedModule[103]=C:\windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[104]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Linq\edff7029ad67ee17c87b4f3f69df5c93\System.Linq.ni.dll
LoadedModule[105]=C:\windows\system32\windowscodecs.dll
LoadedModule[106]=C:\windows\SYSTEM32\rasapi32.dll
LoadedModule[107]=C:\windows\SYSTEM32\rasman.dll
LoadedModule[108]=C:\windows\system32\mswsock.dll
LoadedModule[109]=C:\windows\SYSTEM32\winhttp.dll
LoadedModule[110]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Runt6a32fdc5#\88dac778a87857192c47150970ea2a07\System.Runtime.Serialization.Xml.ni.dll
LoadedModule[111]=C:\windows\SYSTEM32\VERSION.dll
LoadedModule[112]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Runteb92aa12#\9bd0d9d218d0f2350fc168e9f4cdb4d2\System.Runtime.Serialization.ni.dll
LoadedModule[113]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll
LoadedModule[114]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.IO\67a28ae8f6549a64d7227dd54db9abaf\System.IO.ni.dll
LoadedModule[115]=C:\windows\assembly\NativeImages_v4.0.30319_64\SMDiagnostics\20308140ceb6dda0bdc722f944f208fd\SMDiagnostics.ni.dll
LoadedModule[116]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Servd1dec626#\3b22e6d063e270e13949842991b1159c\System.ServiceModel.Internals.ni.dll
LoadedModule[117]=C:\windows\assembly\NativeImages_v4.0.30319_64\Windows.Networking\170d797fe060a5a3f9697960928c48d7\Windows.Networking.ni.dll
LoadedModule[118]=C:\windows\system32\schannel.DLL
LoadedModule[119]=C:\windows\system32\CRYPT32.dll
LoadedModule[120]=C:\windows\system32\MSASN1.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=MoAppCrash
AppName=AdobeSystemsIncorporated.AdobePhotoshopExpress_ynb6jyjzte8ga!App
AppPath=C:\Program Files\WindowsApps\AdobeSystemsIncorporated.AdobePhotoshopExpress_1.0.0.19_x64__ynb6jyjzte8ga\PSExpress.exe
NsPartner=windows
NsGroup=windows8
Photo of Ajith Kumar

Ajith Kumar

  • 2 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Amreek

Amreek, Employee

  • 160 Posts
  • 6 Reply Likes
Hi Ajith,

I'll forward your issue to the team here.

Meanwhile can you try re-installing the app. Let me know if that works.

Thanks
Amreek
Photo of Ajith Kumar

Ajith Kumar

  • 2 Posts
  • 0 Reply Likes
Hi Amreek,

I tried it more than 20 times !. same story. now if I wanted to do any editing just do un installation , do installation. then work with one image, again same story ...

I really appreciate the app, but the crashing is killing me, really frustrating.

Thanks,
Ajith.
Photo of Amreek

Amreek, Employee

  • 160 Posts
  • 6 Reply Likes
Hi Ajith,

Are you still getting this crash on the latest build no 1.0.0.24

Regards
Amreek
Photo of John Whitehead

John Whitehead

  • 1 Post
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The help department is not being very helpful! May I suggest if you do not have a solution then you withdraw the app?