Photoshop error when saving files on a server

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  • Updated 3 years ago
Photoshop CS6 sometimes can't save to my server, giving program error or telling me i don't have the rights to overwrite the file. We have to copy files on desktop, then edit, then save on desktop, then transfert to server, which is for us a serious problem. I don't know anyone in agencies not working on servers.

Sometimes it doesn't give any error, sometimes it does...

Thanks in advance!
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Gendron Communication

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Posted 6 years ago

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Adam Jerugim, Employee

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Can you tell me which platform (OS) you're seeing this problem on? We know of some issues related to saving files to network volumes and I'd like to be sure this isn't a new issue.

Thanks,
Adam
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Jeremy Neish

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Same problem here. We have a large 48TB AFP server, and I'm running Mountain Lion and CS 6 (the server is running Snow Leopard Server). Any attempt to write to the AFP volume from Photoshop CS6 gives a Photoshop Error.

Adobe is starting to piss me off, first After Effects CS5 (and above) won't write QuickTime movies to AFP volumes and now Photoshop wont write anything to AFP either. We didn't invest $40,000+ in a sever only to not be able to ever use it.
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Chris Cox

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Whenever we investigate these cases, we find that they are due to bugs on the server or in the OS code working with the server -- that's one of the reasons why we don't officially support opening or saving to a server.

Of course, when we save to our own AFP or SMB servers - we don't see such problems.

Some off brand servers have had odd issues, servers can have bad configuration or permission issues that cause problems, and we have found more than a few OS bugs when working with some types of file servers.

In your case, since 2 applications can't save to your server - I would suspect a problem with the server, or another MacOS bug.
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Jeremy Neish

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Thanks for the follow up. To be specific, there's nothing off brand about our server. We it's a Mac Pro running Mac OS X Server 10.6.8. And we have a 48TB drive attached to that. Nothing unusual, nothing weird.

I also mislead you by bringing up After Effects. We don't actually have any problems with After Effects except for the documented and well understood limitation of AE CS 5.5 +. The bug is that Apple hasn't upgraded the QuickTime 7 architecture to 64bit, but when AE went full 64 bit they had to use a new API from Apple. Sadly this new API doesn't support writing QT files larger than 2GB to an AFP volume. Everybody else is having this same problem (in our case RedCine X is the other program that's driving us nuts with this problem).

So yes, this is frustrating, and it's mostly Apple's fault. That being said, Adobe needs to work around this limitation. Older versions of AE could write large QT files to AFP because they are using a (now depreciated) API. So until Apple fixes it on their end, Adobe needs to recognize when the user is writing a QT movie to an AFP server and revert to their pre CS 5 code base.

So the AE bug is NOT related to our server config. And in my opinion neither is this PS bug. In fact, if I restart Photoshop CS 6, and write to an AFP volume, it works fine, but give it an hour or so and suddenly I can't write ANYTHING to an AFP volume I get the following error "Could not save as [filename] because of a program error." The only solution is to save all my unsaved files to a local drive, quit PS, re-open PS re-open my docs, and then re-save them to the AFP volume. I have to repeat this nonsense ever hour or so, which is really putting a damper on our workflow.

My Photoshop is doing it right now, is there a log file or something I can send your way?
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Chris Cox

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We've documented several similar bugs for Apple.
We are attempting work arounds for them, and CS6 contains yet more workarounds.
One thing you can try is turning of thumbnails in preferences, as most of the OS filesystem bugs we've seen involve the resource fork - and not writing thumbnails will minimize use of the resource fork.
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Jeremy Neish

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Thanks for the info. I actually tried the thumbnails thing and that didn't help. I upgraded to Mountain Lion and CS 6 at the same time, but I wasn't having any problems at all under CS 5.5 and Lion.
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Pete Green, Customer Advocate

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try the 10.8.2 update just released by Apple.
They fixed a few bugs relating to network saves.

Let us know if it helps you Jeremy!
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Charles West

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Same problem here. It has happened with InDesign, Photoshop and Illustrator. Client machine is Macintosh Pro running on Windows network. Sometimes an incremental Save request produces a spontaneous Save As dialog box. Then, a following attempt to Save As with the same name over the existing file will not be allowed. If, at that point, the Save As is not done by changing the file name, and the dialog box is closed, the original file will no longer be on the server.
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Chris Cox

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Which OS version are you using?
Apple just fixed some bugs in 10.8.2 related to saving to file server.

Older OS versions still have some known OS filesystem bugs when writing to fileservers (but especially SMB).
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Michael Helmrich

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Bumping, because since updating to PSD CC 2015.1.1 me and my colleagues have the same problem. We also use the same workaround.
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Chris Cox

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Please see above: so far all the problems we have found have been with the OS or server, and we are constantly trying to work around the known OS bugs.