Photoshop error at Startup

  • 1
  • Problem
  • Updated 5 years ago
I was giving a lecture to the American Society of Media Photographers last night. There were 85 in attendance.

We set up before the audience arrived, launched Photoshop CC, set our projector and panels, tested the demoes, then quit. We didn't have a WiFi connection.
Everyone arrived. I began my presentation and Photoshop CC would launch and then gave me an error message (I wish I could remember. I was frantic). We launched and relaunched several times with no luck. People started handing me their phones as WiFi Hotspots, in case the error was (crazily) related to the Cloud and a connection (the word connection was in the error message.)

No luck.
Someone ran next door to get a neighbor's WiFi password. We tried and Photoshop opened, let me seem to open my image—the image never showed. Quit, reopened, original error returned. Back to square one.

I tried to open CS6 instead. Same error!
We launched with prefs reset, plug-ins off, etc.

A lady from the audience gave me her laptop, using CS6. No problems. Thank God.

On the drive home, I pulled over and tested Photoshop again in a parking lot without wifi. It worked like a charm.

So, there are 85 media photographers scared to upgrade to CC because of what they witnessed. I told them I would forward your response to elevate their fears.
And mine.

:-)
Photo of Rick Burress

Rick Burress

  • 116 Posts
  • 16 Reply Likes

Posted 5 years ago

  • 1
Photo of Rick Burress

Rick Burress

  • 116 Posts
  • 16 Reply Likes
Mac Error Logs (4 separate attempts)

11/21/13 6:49:54.085 PM Adobe Photoshop CC[759]: Error loading /Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QXPScriptingAdditions: dlopen(/Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QXPScriptingAdditions, 262): no suitable image found. Did find:
/Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QXPScriptingAdditions: mach-o, but wrong architecture

11/21/13 6:49:54.088 PM Adobe Photoshop CC[759]: Error loading /Users/rick/Library/ScriptingAdditions/KeyCue.1.0b1.osax/Contents/MacOS/KeyCue: dlopen(/Users/rick/Library/ScriptingAdditions/KeyCue.1.0b1.osax/Contents/MacOS/KeyCue, 262): no suitable image found. Did find:
/Users/rick/Library/ScriptingAdditions/KeyCue.1.0b1.osax/Contents/MacOS/KeyCue: mach-o, but wrong architecture

11/21/13 6:50:08.511 PM Adobe Photoshop CC[833]: Error loading /Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QXPScriptingAdditions: dlopen(/Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QXPScriptingAdditions, 262): no suitable image found. Did find:
/Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QXPScriptingAdditions: mach-o, but wrong architecture

11/21/13 6:50:08.512 PM Adobe Photoshop CC[833]: Error loading /Users/rick/Library/ScriptingAdditions/KeyCue.1.0b1.osax/Contents/MacOS/KeyCue: dlopen(/Users/rick/Library/ScriptingAdditions/KeyCue.1.0b1.osax/Contents/MacOS/KeyCue, 262): no suitable image found. Did find:
/Users/rick/Library/ScriptingAdditions/KeyCue.1.0b1.osax/Contents/MacOS/KeyCue: mach-o, but wrong architecture

—end—
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
The console errors sound like you have a corrupted binary, or a bad install of some scripting additions. But those aren't related to Photoshop as far as I know.

And the exact wording of the error message would help...
Photo of Rick Burress

Rick Burress

  • 116 Posts
  • 16 Reply Likes
Where/how could I look up the error message I received in the logs?
Photo of Rick Burress

Rick Burress

  • 116 Posts
  • 16 Reply Likes
Chris, do you know how I could recall the error message using the logs?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
You usually can't - you need to actually launch the app to get the error.
Photo of Rick Burress

Rick Burress

  • 116 Posts
  • 16 Reply Likes
And this:

11/21/13 6:52:50.328 PM Adobe CEF Helper[368]: Internals of CFAllocator not known; out-of-memory failures via CFAllocator will not result in termination. http://crbug.com/45650
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
That is for another app, not related.
Photo of Rick Burress

Rick Burress

  • 116 Posts
  • 16 Reply Likes
These errors showed at each failure:

11/21/13 6:52:59.861 PM Adobe Photoshop CC[380]: Error loading /Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QXPScriptingAdditions: dlopen(/Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QXPScriptingAdditions, 262): no suitable image found. Did find:
/Library/ScriptingAdditions/QXPScriptingAdditions.osax/Contents/MacOS/QXPScriptingAdditions: mach-o, but wrong architecture

11/21/13 6:52:59.862 PM Adobe Photoshop CC[380]: Error loading /Users/rick/Library/ScriptingAdditions/KeyCue.1.0b1.osax/Contents/MacOS/KeyCue: dlopen(/Users/rick/Library/ScriptingAdditions/KeyCue.1.0b1.osax/Contents/MacOS/KeyCue, 262): no suitable image found. Did find:
/Users/rick/Library/ScriptingAdditions/KeyCue.1.0b1.osax/Contents/MacOS/KeyCue: mach-o, but wrong architecture
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
Again, that is about scripting additions from the OS, they don't have anything to do with Photoshop.
Photo of Rick Burress

Rick Burress

  • 116 Posts
  • 16 Reply Likes
OS 10.9 Mavericks, by the way.
Photo of Rick Burress

Rick Burress

  • 116 Posts
  • 16 Reply Likes
Here's a new one:
11/21/13 6:54:19.860 PM Adobe Photoshop CC[444]: *** Assertion failure in -[PSCocoaMenu itemAtIndex:], /SourceCache/AppKit/AppKit-1265/Menus.subproj/NSMenu.m:865
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
That indicates a problem in the OS menu code, but could also be related to a third party plugin error, or an error in a utility that adds or modifies menus.
Photo of Rick Burress

Rick Burress

  • 116 Posts
  • 16 Reply Likes
And finally, these:

11/21/13 7:02:05.876 PM Adobe CEF Helper[740]: The function `CGFontSetShouldUseMulticache' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance.

11/21/13 7:02:06.402 PM Adobe CEF Helper[739]: The function `CGFontSetShouldUseMulticache' is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
Again, that is for a different application.
Photo of Rick Burress

Rick Burress

  • 116 Posts
  • 16 Reply Likes
So, nothing here about Adobe Photoshop?
Photoshop crashes, generates Photoshop console code, but no relationship?
It seems to me that if photoshop doesn't launch, that's an issue. It's obviously a rare bug. I've installed nothing new. It worked then it didn't, in the same environment under the same conditions.

The only difference was I was no longer in an operational WiFi.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
A crash would generate a crash report (and previously you said just an error). You can find old crash reports in the system log directories.

Yes, Photoshop will tell you a lot about problems - but that doesn't mean they print to the console...
Photo of Rick Burress

Rick Burress

  • 116 Posts
  • 16 Reply Likes
Might THIS be my issue?
App Napping?

http://www.tekrevue.com/tip/disable-a...
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
AppNap shouldn't be an issue at launch.
Photo of Rick Burress

Rick Burress

  • 116 Posts
  • 16 Reply Likes
THIS was my error:
"Could not complete your request because of a program error"
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
That could mean many things, unfortunately. The PSErrorLog.txt file in your Photoshop preferences folder may have details about the error.
Photo of Rick Burress

Rick Burress

  • 116 Posts
  • 16 Reply Likes
I've since updated Java, and disabled OSX Mavericks "app napping" for Photoshop.
Fingers crossed.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
What does Java have to do with Photoshop?