Elements: Why isn't my scanner recognized?

  • 9
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
I've upgraded to Photoshop Elements 9 and I cannot use my scanner. This same scanner worked with previous versions of Photoshop Elements.
Photo of Photoshop Elements FAQ

Photoshop Elements FAQ, Official Rep

  • 11 Posts
  • 0 Reply Likes
  • curious

Posted 8 years ago

  • 9
Photo of Brett N

Brett N, Official Rep

  • 2260 Posts
  • 122 Reply Likes
Official Response
Likely you are using a TWAIN driver for your scanner. In order for Photoshop Elements to communicate with a TWAIN driver, it needs a plug-in. While previous versions of Photoshop Elements had this plug-in automatically installed, we found that conflicts arose. Scanners are not the only devices that might use a TWAIN driver (web cameras are another such popular device). This could create conflicts that would prevent Photoshop Elements from launching. Because of the high number of people encountering such conflicts, we decided to make the TWAIN plug-in optional. To re-enable TWAIN capabilities, you just have to copy the TWAIN plug-in from one folder to another.

Complete details can be found here: TWAIN is not installed with Photoshop Elements 9.

If this doesn't resolve your issue, make sure you have the latest manufacturer supplied drivers installed for your scanner.
Photo of Viola Burkhard

Viola Burkhard

  • 2 Posts
  • 0 Reply Likes
I had purchased PE9 last year, and was unable to scan from it. In all of my previous versions, I was able to scan without difficulty (I have an iMac and an Epson Perfection 4990 Scanner). I uninstalled PE9 and went back to PE8 because I use my scanner a lot.
I am running Lion OSX on my Mac, and Rosetta is not an option.
Will PE10 be the same as 9 in this regard? I hope not, because it sounds like a great version.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15462 Posts
  • 2292 Reply Likes
According to the Epson website, their TWAIN driver doesn't support 10.7:

http://www.epson.com/cgi-bin/Store/su...

So, no, the Epson TWAIN driver wouldn't with Elements 10 on Lion.

You may have more luck with a 3rd party driver that supports newer OSes like VueScan: http://www.hamrick.com/

Personally, I do all my scanning in the background with the stand-alone scanner software. All TWAIN really does is call that software, so there’s no quality difference, plus you’re not locking Photoshop Elements up just to doing scanning. You can retouch and edit images in Elements while you scan in the background – which I find is far more efficient.
Photo of Richard Fullerton

Richard Fullerton

  • 3 Posts
  • 0 Reply Likes
Well that doesn't work for me as I have a Kodak All-in-one ESP 5250 printer scanner. It isn't recognised by PE10. But if I use the scanner software, I can't create a psd file with it - only jpegs, pdfs, bmps etc. I have to convert from these using PE10. This makes it a two stage process - this is rubbish! Can anyone help here and let me know where this plugin is available? Thanks.
Photo of Richard Fullerton

Richard Fullerton

  • 3 Posts
  • 0 Reply Likes
I just tried Brett N's solution above, but for PE10 and it doesn't work. Can anyone help me here? I have PE10 and a Kodak ESP 5250 All in one printer scanner. The scanner is not recognised when I use PE10. Using the scanner software is not satisfactory as it can't produce psd and certain other files. There must be a solution - c'mon Adobe!
Photo of Brett N

Brett N, Official Rep

  • 2260 Posts
  • 122 Reply Likes
Does your scanner have a TWAIN driver? Not all scanners do, nor are they always installed with the default installation of the scanner's software. So just because you installed the TWAIN plug-in for Photoshop Elements (as I provide instructions for above), does not mean that your scanner will be recognized.

If your scanner doesn't support TWAIN, then Photoshop Elements can use WIA (Windows Image Acquisition). In which case, your scanner will not be listed by name in the Photoshop Elements Import menu. Have you tried WIA? If your scanner doesn't show up there, it means Windows does not recognize your device as a scanner.

Other than TWAIN and WIA, Photoshop Elements doesn't have a function to communicate with your scanner directly. Some scanners install their own plug-ins into our software that allows for direct communication, but this is up to the scanner manufacturer.

The only step you save by scanning directly within Photoshop Elements is opening the file you have scanned. But you lose the ability to use Photoshop Elements to process any of your images while the scan is in process.
Photo of Richard Fullerton

Richard Fullerton

  • 3 Posts
  • 0 Reply Likes
Hi Brett. Thanks for advice. How do I know if I have a Twain driver?! I have the plug-in which I copied across so I assume I have the driver... Also what is WIA or rather how do I activate it? Thanks.
Photo of Brett N

Brett N, Official Rep

  • 2260 Posts
  • 122 Reply Likes
Photoshop Elements has no direct way of communicating with scanners. The TWAIN plug-in is just a way for communicating with TWAIN enabled devices, this can mean more than just scanners (web cams also often use TWAIN drivers). I don't know of a way to verify whether you have TWAIN drivers installed for your scanner. In many cases, though, the installation of a TWAIN driver is separate. You should visit your scanner manufacturer's website to see if they have a TWAIN driver download available.

TWAIN essentially just lets you open your scanner software inside of a TWAIN enabled application. The only advantage of which is that once the scan is done, the file is automatically opened in said application. This comes at the cost of many disadvantages, such as the application being unusable during the scanning process as well as potential incompatibility issues.

WIA is the Windows built-in scanner communication protocol. Since it is native, it doesn't require a plug-in. You get to it the same way: File > Import > WIA Support. Your scanner won't be listed in the Import menu, but once you select WIA Support, you get a list of available scanners. If you don't see your scanner listed, this is because Windows doesn't recognize your device.
Photo of Viola Burkhard

Viola Burkhard

  • 2 Posts
  • 0 Reply Likes
I had purchased PE9 last year, and was unable to scan from it. In all of my previous versions, I was able to scan without difficulty (I have an iMac and an Epson Perfection 4990 Scanner). I uninstalled PE9 and went back to PE8 because I use my scanner a lot.
Will PE10 be the same as 9 in this regard? I hope not, because it sounds like a great version.

This reply was created from a merged topic originally titled
Scanning in PE10?.
Photo of Jairo Serrano

Jairo Serrano

  • 2 Posts
  • 1 Reply Like
Bought PhotoShop elements 10 and so far, I can't scan directly from it! There is no way to open/ import my scanner...very frustrating!
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15462 Posts
  • 2292 Reply Likes
Are you on mac or win? Do you have the TWAIN plug-in installed?
Photo of Jairo Serrano

Jairo Serrano

  • 2 Posts
  • 1 Reply Like
Hello, I have a macbook pro running snow leopard. i'm not sure about the TWAIN plug-in. don't really know what it is to be honest... any help would be greatly appreciated!
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15462 Posts
  • 2292 Reply Likes
Read Brett's official response on this topic and follow the link. That should help you.
Photo of MICHAEL GALVIN

MICHAEL GALVIN

  • 6 Posts
  • 0 Reply Likes
why can I not use Twain Scanner option with elements 10 editor,I prefer it and at the
moment I have gone back to using my old version (7) of elements as I do a lot of scanning

This reply was created from a merged topic originally titled
Photoshop Elements: PSE 10 Can't see scanner.
Photo of Jean-michel Debarre

Jean-michel Debarre

  • 1 Post
  • 0 Reply Likes
Your Adobe ID: JEANMICHELDEBARRE@YAHOO.FR
Your case number: 0183211489

Dear

I work on iMac 2.7 GHz Intel Core i5 Apple Mac OS 10.7.4 and I bought your software ADOBE PHOTOSHOP ELEMENTS 10.

Unfortunately, the direct IMPORT via a scanner as EPSON V300 or V330
is no longer possible in your software ADOBE PHOTOSHOP ELEMENTS 10.

This is really a regression of your software ADOBE PHOTOSHOP ELEMENTS 10.

So I install your old software ADOBE PHOTOSHOP ELEMENTS 6 and it is possibleto directly import
a scanned image into your software ADOBE PHOTOSHOP ELEMENTS 6 with my iMac 2.7 GHz Intel Core i5 Apple Mac OS 10.7.4. (see IMAGES attached)
There are no slow in the function of your software ADOBE PHOTOSHOP ELEMENTS 6 and the scanner

Like many Mac OS 10.7.4 users worldwide your software ADOBE PHOTOSHOP ELEMENTS 10,
I am disappointed and I only use your old software ADOBEPHOTOSHOP ELEMENTS 6 for use directly on the scanner.

I bought the software ADOBE PHOTOSHOP ELEMENTS 10 for NOTHING !!!

MUST FIND A SOLUTION THAT ADOBE FAST to scan directly with the softwareADOBE PHOTOSHOP ELEMENTS 10

https://www.adobe.com/cfusion/mmform/...

Thank you for your reply,

Sincerely,

Dr. Jean-MichelDEBARRE
11 rue Georges Clemenceau
49300 CHOLET
France
jeanmicheldebarre@yahoo.fr

This reply was created from a merged topic originally titled
Elements 10: can't import from a scanner.
Photo of Cecile McMurray

Cecile McMurray

  • 1 Post
  • 0 Reply Likes
How do I use the scanner on my brother printer with the adobe photoshopelement 10.

This reply was created from a merged topic originally titled
Can't scan with adobe Photoshop 10 element. How do I do it?.
Photo of judith huizenga

judith huizenga

  • 5 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled
Scanning not possible anymore in Elements 12; why?.


In elements 12 the Import-menu option has gone. I've telephoned several times with Adobe but so far no solution has been offerd. Why did Adobe take this option away and when are you going to put it back again. I want to be able to scan from within Elements again like I could all these years before! The "solution" mentioned to copy a Twain-folder to another folder doesn't work. Perhaps because I work with MacOS and not Windows but that shouldn't make any difference.
Photo of Michel BRETECHER

Michel BRETECHER, Champion

  • 1236 Posts
  • 259 Reply Likes
See that blog:
http://barbarabrundage.com/2012/10/02...

Did you follow exactly the steps described for Macs ?
Photo of judith huizenga

judith huizenga

  • 5 Posts
  • 0 Reply Likes
the described steps are:
Mac: Go to Applications>Adobe Photoshop Elements 11>Support Files>Optional Plug-Ins
and move the ImportModules folder
into Applications>Adobe Photoshop Elements 11>Support Files>Plug-Ins.

I did exactely this on my mac with Elements version 12.
It makes no difference. I take it that the given steps are correct... and that they apply to version 12 as well ...
Photo of Michel BRETECHER

Michel BRETECHER, Champion

  • 1236 Posts
  • 259 Reply Likes
Judith,
Sorry that did not work for you, I hoped it would based on several similar cases with PSE12.
Here is another recent link about the problem.
http://forums.adobe.com/message/57519...
Photo of judith huizenga

judith huizenga

  • 5 Posts
  • 0 Reply Likes
Thanks for you reply Michel,

Not being able to solve the problem has been frustrating but there is hope!
Today I received an answer from Adobe that reads:

..." We really appreciate your response and apologize for the inconvenience caused to you, We are thankful to you that you have filled up the form for us. As we can see lots of our adobe customers have filled in the same request our technicians are working on it and very soon you will see that option back, however, we cannot give you the exact time frame when it will be released. So, in the mean time we request you to please keep updating the software and use it as it is right now. "...

So I'm glad that Adobe has listened to their customers and I hope things will be 'back to normal' in the forseable future.
Photo of Charles Reich

Charles Reich

  • 6 Posts
  • 0 Reply Likes
I am using iMac 27", Mavericks OSX v9.1 and an Epson Perfection V500 scanner. I had Photoshop Elements 11 and could scan. I have purchased PSE 12 and Import is grayed out. Plug-In is installed properly according to PSE12 Instructions.

Using the Epson latest Mavericks driver software I can scan into my V500 scanner; but cannot scan using the PSE-12 Import feature. I also have full edition of Photoshop CS5 installed and can scan perfectly into it using it's Import feature with Mavericks OSX.

I have tried everything I know to do but can't Import intro PSE 12 as feature is grayed out.

After exhausting all possibilities I tested by importing a driver for a CanoScan 5600F scanner and when I select Import is is alive and ready to go (even though I don't have a Canon Scanner)

Question: Who's responsibility is it to fix this problem?...Adobe, Apple or Epson ???
Canon seems to have their act together.
Photo of Brett N

Brett N, Official Rep

  • 2260 Posts
  • 122 Reply Likes
Since you've proven that Elements will work fine with the driver of a different printer, that proves that Elements is capable of working with scanners. The problem then falls to Epson. Apple could make a newer driver that is more compatible, but really, it's Epson's responsibility.
Photo of Charles Reich

Charles Reich

  • 6 Posts
  • 0 Reply Likes
As previously stated I am using an iMac 27” desktop computer, a MacBook Pro 13” and an Epson Perfection V500 scanner. I was using Mac operating system Mountain Lion v.8.4 when Apple introduced their new Mavericks OS v.9 on October 22, 2013. I held off upgrading to the OS Mavericks until November 1, 2013 when Epson released their Epson Scanner Driver v 3.7.4.1 that is compatible with the new Mavericks system v9.0.

On November 1, 2013 I installed both the Mac OS Mavericks v9.0 upgrade and the new Epson scanner driver upgrade v3.7.4 for compatibility within the new Mac Mavericks OS v9 system.

After these upgrades were installed, my Adobe Photoshop CS5 was capable of scanning utilizing it’s inherent “Import-> EPSON Perfection V500” built-in feature. I was also able to scan into my Adobe Acrobat Pro 9 program using it’s internal “Create PDF > from scanner” selection tool. I was also able to scan into my Adobe Photoshop Elements 11 using it’s “Import > from scanner” selection tool.

I now find myself bewildered in my erudite ruminations as to why I can now scan in all three of my previous Adobe products, which includes Photoshop Elements 11, and question why I can’t scan into my new Photoshop Elements 12. I can’t comprehend why I can scan in PSE11 and can’t scan in the new PSE12, especially in consideration that there were only minor changes and a couple of new feature enhancements within the new PSE12 upgrade. The basic program is the same as prior. Epson has a new driver upgrade that works in Photoshop CS5, Acrobat Pro 9 and PSE 11.

I was scheduled to provide a feature presentation and “How To” class on the new PSE12 at my local Mac club but have now been forced to delay my presentation until all is functional within the new system without having to make an excuse that all is well...except it won’t scan (like it does now in PSE11).
Photo of Charles Reich

Charles Reich

  • 6 Posts
  • 0 Reply Likes
As previously stated I am using an iMac 27” desktop computer, a MacBook Pro 13” and an Epson Perfection V500 scanner. I was using Mac operating system Mountain Lion v.8.4 when Apple introduced their new Mavericks OS v.9 on October 22, 2013. I held off upgrading to the OS Mavericks until November 1, 2013 when Epson released their Epson Scanner Driver v 3.7.4.1 that is compatible with the new Mavericks system v9.0.

On November 1, 2013 I installed both the Mac OS Mavericks v9.0 upgrade and the new Epson scanner driver upgrade v3.7.4 for compatibility within the new Mac Mavericks OS v9 system.

After these upgrades were installed, my Adobe Photoshop CS5 was capable of scanning utilizing it’s inherent “Import-> EPSON Perfection V500” built-in feature. I was also able to scan into my Adobe Acrobat Pro 9 program using it’s internal “Create PDF > from scanner” selection tool. I was also able to scan into my Adobe Photoshop Elements 11 using it’s “Import > from scanner” selection tool.

I now find myself bewildered in my erudite ruminations as to why I can now scan in all three of my previous Adobe products, which includes Photoshop Elements 11, and question why I can’t scan into my new Photoshop Elements 12. I can’t comprehend why I can scan in PSE11 and can’t scan in the new PSE12, especially in consideration that there were only minor changes and a couple of new feature enhancements within the new PSE12 upgrade. The basic program is the same as prior. Epson has a new driver upgrade that works in Photoshop CS5, Acrobat Pro 9 and PSE 11.

I was scheduled to provide a feature presentation and “How To” class on the new PSE12 at my local Mac club but have now been forced to delay my presentation until all is functional within the new system without having to make an excuse that all is well...except it won’t scan (like it does now in PSE11).
Photo of Brett N

Brett N, Official Rep

  • 2260 Posts
  • 122 Reply Likes
Did you install the TWAIN plug-in for PSE11 but not 12? http://helpx.adobe.com/photoshop-elem...
Photo of Charles Reich

Charles Reich

  • 6 Posts
  • 0 Reply Likes
Two days ago I received a PSE12 update which contained a new Twain that was specifically for PSE12. It didn't fix the problem.
Photo of Brett N

Brett N, Official Rep

  • 2260 Posts
  • 122 Reply Likes
I'm not sure what you mean here. We haven't released a new TWAIN plug-in for Elements.

What I was saying is that the TWAIN plug-in comes with Elements, it's just not installed, it is put in a separate folder and has to be moved in order to activated it. This is because there are many other hardware items that use the TWAIN technology but which are not compatible with Elements. It used to be our number one source for crashes.

But the behavior you see in the other applications suggests that you are using a TWAIN connection in all of them. Just want to make sure you are doing the same here.
Photo of Charles Reich

Charles Reich

  • 6 Posts
  • 0 Reply Likes
Yes Twain is installed properly in PSE12. Note that I have attached a "File info" jpeg image for both the CS5 Twain and the PSE12 Twain.

Oddly enough the CS5 Twain is a 133kb file size, while the PSE12 Twain is only 27kb? Maybe the ultra-small PSE12 - 27kb Twain is in problematic?



Photo of Brett N

Brett N, Official Rep

  • 2260 Posts
  • 122 Reply Likes
That is the correct size for the plug-in. You'll notice that the Elements version of the TWAIN plug-in has always been small. Check your PSE11 plug-in.

As a test, try swapping the PSE11 and 12 TWAIN plug-ins. Does PSE12 start working and PSE11 stop working?
Photo of Charles Reich

Charles Reich

  • 6 Posts
  • 0 Reply Likes
Hi Brett,

I installed the PSE11 Twain within the PSE12 > Plug-ins > ImportModules folder.
It does not work either within PSE12. I also installed the Twain by itself (not in the ImportModules folder) in the plug-ins folder, it didn't work either.

As a point of interest the PSE11 Twain is 58kb vs the PSE12's 27 kb file size.

I'm not a systems programmer/analyst by any means, but it would be interesting to talk to the Canon staff to obtain information as to what they had to do to make their driver work within PSE12. They know something that should be known among the Adobe developers to fix the ongoing problem of updated Photoshop Elements introductions always initially having a problem with the import scanning feature.

So far neither Epson or HP scanners work in PSE 12.
Photo of Brett N

Brett N, Official Rep

  • 2260 Posts
  • 122 Reply Likes
I just realized what's going on here while double checking some TWAIN and other scanning technology info:

PSE12, unlike earlier versions of PSE, is 64-bit. Do you know if the TWAIN support from your scanners is 64-bit? Generally, this is not the case.
Photo of judith huizenga

judith huizenga

  • 5 Posts
  • 0 Reply Likes
Hi, it's me again.
Three month ago a had lots of contact with Adobe by phone and by mail about this subject. Part of which can be read above. In the end Adobe assured me that a solution was in the make:

judith huizenga 3 months ago
Not being able to solve the problem has been frustrating but there is hope!
Today I received an answer from Adobe that reads:
..." We really appreciate your response and apologize for the inconvenience caused to you, We are thankful to you that you have filled up the form for us. As we can see lots of our adobe customers have filled in the same request our technicians are working on it and very soon you will see that option back, however, we cannot give you the exact time frame when it will be released. So, in the mean time we request you to please keep updating the software and use it as it is right now. "...
So I'm glad that Adobe has listened to their customers and I hope things will be 'back to normal' in the forseable future.

Boy was I naïve!
We as customers keep being pingpongd between all kinds of options and suggestions that do not work. When is Adobe admitting they never should have removed the scan option in the first place and come with the only good solution by putting it back?
Photo of Bryn Jones

Bryn Jones

  • 3 Posts
  • 1 Reply Like
Hi

Having read this thread maybe I can shed some light or perhaps create confusion !

Specifically : PE 11 on Mac (Mavericks).

I have 2 scanners Epson V700 and HP Photosmart All-in-one. The Epson works perfectly after obtaining their Mac application software for V700. Which I assume does not necessarily use Twain (not clear to me) because I installed the pkg before installing the Adobe optional plug-in process. However the HP All-in-one is not recognised by PE 11 because it does not use Twain it uses Apple ImageKit which is apparently more modern and thus supersedes Twain (on a Mac). As other apps on the Mac happily interface with the HP it seems to me it's up to Adobe to build-in ImageKit compatibility for PE (Mac) as I believe they have done for CS6. I have started a thread on this issue but as of today there is no comment.

Let's see !!
Photo of David Hedley

David Hedley

  • 2 Posts
  • 0 Reply Likes
I've just installed PE12, and am experiencing the same problems described above - no recognition of the Epson V700 scanner, and the import function greyed out. I've updated the Epson driver, with no luck.

Has this problem been successfully resolved?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 842 Reply Likes
See the response at the top of the topic.
Photoshop can scan via TWAIN and WIA on Windows -- but the scanner maker has to supply a driver for their scanner that works, and Photoshop's TWAIN plugin is a separate download because so many TWAIN drivers crash.
Photo of David Hedley

David Hedley

  • 2 Posts
  • 0 Reply Likes
Thanks for the reply. I've just moved from Snow Leopard / PE4, to Yosemite / PE12, and it looks as if the driver for an Epson V700 is not available. If that's correct - and I hope it's not! - I'd be really astonished.

Here's hoping that someone can point me in the direction of the driver that will resolve this, and how to install it into the PE12 files.
Photo of Bryn Jones

Bryn Jones

  • 3 Posts
  • 1 Reply Like
Hi David, I'm running Yosemite/Epson V700 & PE11. (see my post 12months ago).

Well all seems to be sorted. So, bearing in mind what I said before. I have done the following:

1) Installed Adobe driver (see advice a beginning of thread) - some while ago !!
2) Installed Epson Scan Software (new word app !!!!) available at Epson via Google. Updated version Oct 2014.

Just tested an Import from PE11 - works a treat. The import fires up Epson Scan interface (make your choices) hit scan and after a short while the result appears in PE11.

So the driver thing is something I think Apple & Epson deliver as part general driver sets e.g. I do not install any drivers for HP they are provided by Apple installed/updates. So in my humble opinion it should work :)
Photo of Leon D. Jackson

Leon D. Jackson

  • 2 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled How do I install a Twain Plug-in into Elements 13 so I can scan?.

Photoshop Elements 13 only scans with WIA. I want to scan with Scan Gear like I did with Photoshop Elements 12. Is there a way to get this Twain Plug-in installed into Photoshop Element 13?
Photo of Jeanne Cross

Jeanne Cross

  • 1 Post
  • 0 Reply Likes
Guys n Gals. The way round PSE not recognising scanner. I operate OSX10.9. / V750pro.
Not recognised by PSE 10 or 12.  So....Open scanner in desktop and scan/save to desktop.  Close scanner.
Open PSE organiser/get photos from files/select desktop/select you scanned pic/ get media . And there you are ! The way round this disgraceful PSE problem