Elements: Why isn't my scanner recognized?

  • 9
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
I've upgraded to Photoshop Elements 9 and I cannot use my scanner. This same scanner worked with previous versions of Photoshop Elements.
Photo of Photoshop Elements FAQ

Photoshop Elements FAQ, Official Rep

  • 11 Posts
  • 0 Reply Likes
  • curious

Posted 8 years ago

  • 9
Photo of Brett N

Brett N, Official Rep

  • 2260 Posts
  • 122 Reply Likes
Official Response
Likely you are using a TWAIN driver for your scanner. In order for Photoshop Elements to communicate with a TWAIN driver, it needs a plug-in. While previous versions of Photoshop Elements had this plug-in automatically installed, we found that conflicts arose. Scanners are not the only devices that might use a TWAIN driver (web cameras are another such popular device). This could create conflicts that would prevent Photoshop Elements from launching. Because of the high number of people encountering such conflicts, we decided to make the TWAIN plug-in optional. To re-enable TWAIN capabilities, you just have to copy the TWAIN plug-in from one folder to another.

Complete details can be found here: TWAIN is not installed with Photoshop Elements 9.

If this doesn't resolve your issue, make sure you have the latest manufacturer supplied drivers installed for your scanner.