Elements Organizer 12: crashing on launch in Windows

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  • Question
  • Updated 5 years ago
  • (Edited)
My Photoshop Elements 12 Organizer has stopped working, won't "fire up" - here's the error message:

Problem signature:
Problem Event Name: APPCRASH
Application Name: PhotoshopElementsOrganizer.exe
Application Version: 12.0.0.0
Application Timestamp: 524214b6
Fault Module Name: StackHash_2264
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 1391b5ed
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 2264
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 875f
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

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Debbie Fletcher

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  • frustrated and mad

Posted 5 years ago

  • 2
Photo of Vaishali

Vaishali, Employee

  • 212 Posts
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Debbie,
Is this a consistent crash on launch? Please try the troubleshooting steps at : http://psekb.blogspot.in/2013/03/pse-...

Regards,
vaishali
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nope nope

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ths hint does not work