Elements 11 & 12 Organizer crashes after sitting idle

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  • Updated 4 years ago
  • (Edited)
I have been a long time user of Photoshop Elements and the Organizer (way back when it was just Photoshop Album). I have over 100,000 photos in my catalog with many tags/captions. Over the summer I upgraded my computer to Win 7 64 bit professional (I7-4770 CPU, 240 GB SSD c: drive, 24GB RAM, 4TB drive for data/photos). At the time, I was using PSE10 and PSE organizer would crash randomly between 30 minutes to 1.5 hrs of use or sitting idle. I recently upgraded to version 12 hoping the latest version would resolve the problem, but no luck. Here is the Windows event viewer data after a typical crash:

Faulting application name: PhotoshopElementsOrganizer.exe, version: 12.0.0.0, time stamp: 0x52251254
Faulting module name: PhotoshopElementsOrganizer.exe, version: 12.0.0.0, time stamp: 0x52251254
Exception code: 0xc0000005
Fault offset: 0x0008a6fb
Faulting process id: 0x20c8
Faulting application start time: 0x01cf06c967139344
Faulting application path: C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe
Faulting module path: C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe
Report Id: 3d3ed268-72c3-11e3-8d9b-b4b67697c80d

I have already tried:to use the "repair catalog" feature and it did not help. I installed the application as an Administrator so that is not the issue.

I would really appreciate any assistance in resolving this problem.

David
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David L

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Posted 4 years ago

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Ollie Oliver

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Very glad to see this is still a problem with newer versions. I see this problem using Photoshop Elements version 10 on both, Windows 7 Ultimate 64 bit OS as well as Windows 8.1 64 bit OS. It gets this access violation just sitting idle as described above. Has there been any suggestions? Pretty sad that this post is a month old and no one has responded from Adobe.
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David L

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Thanks for noticing about the no help from Adobe. I actually "solved" this problem myself by experimenting. I turned off all "Media Analysis" by going to Edit -> Preferences -> Media-Analysis and the organizer stopped crashing ever since. I suppose there may be some way of forcing PSE to re-index everything and then turn back on the media analysis, but I haven't tried. Hope this helps someone else out there with a similar problem.
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Ollie Oliver

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Your fix works. Yes! After turning off "Media Analysis", as kindly recommended in the above message, by 'David L', I left the Elements 10 organizer run, in idle, all night. this morning it had not crashed and was ready to work, when requested to. So far, the Elements 10 organizer seems to be working, again. as it was designed to.
As part of this silliness, about 5% of my photos were damaged or destroyed. Reminding me of the importance of backing up.
Thank you for the lesson in turning off features that I do not use, or desire.
Thank you, Thank you, Thank you.
Smiles from Ollie
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David L

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Glad this worked for you and thank you for the kind words. Maybe this post will help others. Sorry to hear about the loss of your photos. I did not have any items damaged. You might want to read more about the Media Analysis function here:
http://forums.adobe.com/message/4551932