Elements 8. Error Code: 130:9

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
I keep trying to open my Photoshop Elements 8, but it keeps having a window popping up that says
"This product has encountered a problem which requires that you restart your computer before it can be launched.

If you continue to see this message after restarting your computer, please contact either your IT administrator or Adobe technical support for help, and mention the error code shown at the bottom of the screen.

Error: 130:9".
So, I've restarted/rebooted loads of times, and it still won't work properly. Nor can I find where you actually speak to a person on here instantly, for technical support. Can anyone help me, or tell me what's going on, and why this is happening? Thanks.
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Shannon Derrick

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  • severely upset!

Posted 4 years ago

  • 1
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Vaishali, Employee

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Shannon,
Do you see this error while launching Elements Editor or Organizer?

Regards,
vaishali
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Shannon Derrick

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Yes. Actually only the Editor part. I haven't tried the Organizer, because I never go into there. But it's been like this for a week. My Anti-virus can't find anything wrong, or corrupted, I've tried every method I could think of; but it still comes back, saying this. What does it mean??
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Shannon Derrick

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I've found out that it's only doing this for the Elements Editor. It's letting me go into Organizer, but won't let me open Editor through there either. What does this mean?
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Vaishali, Employee

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Shannon,
I will get you in touch of appropriate folks from the team to help you here.

Regards,
vaishali
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S G

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Hi Shannon,

Could you please go through this link once and follow the steps:
http://helpx.adobe.com/x-productkb/gl...

After going through the link, if you find that the OS that your prod is installed on is formatted with a case-sensitive file system, installing the product on a different drive could be one option.

Meanwhile, could you please share the following logs with me or Vaishali?
Mac:
1. Go > Go to Folder > write /tmp & press enter and copy logs: amt*.log, oobelib.log
2. Go > Go to Folder > write ~/library/logs & press enter; copy logs: PDApp.log
3. Go > Go to Folder > write /library/logsAdobe/Installers & press enter and copy logs: Adobe Photoshop Elements *.log.gz

Thanks.
~ Shefali