Elements 8: blue screen while using it

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  • Problem
  • Updated 6 years ago
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  • (Edited)
I have sent numerous reports to you when adobe photo shop elemnts 8 shuts off while I am editing a pic and i have never heard a word. now when i open the program it is blue screening my computer. I have uninstalled the program and reinstalled the program and it is still shutting off my computer.
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rhonda hendricks

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Posted 6 years ago

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Chris Cox

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Applications cannot cause a blue screen, system shutdown, or system hang.

Only bugs in the OS, drivers, or hardware can cause a bluescreen.

The most common causes are drivers and bad video cards, but any hardware or it's driver could do it.
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rhonda hendricks

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and the 20 reports I sent you before the blue screens, when I was editing and the program just shut off was what?
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Chris Cox

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You don't send reports to us on Windows, you send them to Microsoft - then we eventually get the info, without any user identifiable data.

Without detailed crash data (faulting module, etc.) I don't know what the cause might have been.
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Patricia

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This just started happening to me, too. I've been using PSE8 all week while having IE open and WE. Then, yesterday whenever I open PSE8 it immediately gives me a blue screen and I have to shut down my computer. I haven't made any changes to my system except linking my plug-ins from my external drive on my desktop. But, that was three days ago and I've been using it fine since, until yesterday.
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Chris Cox

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Please read the existing replies here.

You have a driver problem, or defective hardware in your system.
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Patricia

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I have run all sorts of diagnostics. No issues found with anything. Updated my bios. Tried opening from pse8 icon as opposed to short cut to Edit and got a 150:30 error code. Restarted computer and tried starting from Edit s/c agsin and got blue screen
This only happens when using PSE8 over the last three days.

I could try updating every single driver Dell tells me could be. But I've got every windows update done.

Any other ideas.

Patty
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Chris Cox

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But you're getting a bluescreen - so you know you have a hardware problem or a bug in a low level driver.

Keep looking.
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Patricia

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So, how do I find this? I've run all the Dell diagnostics and the one that came up after flashing the BIOS. What else can I run?
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Chris Cox

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You'll need to get someone knowledgable to diagnose the hardware in the system and find the defective parts. The details from the bluescreen dump should offer some clue.
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Patricia

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Please see my response attached to yours above. I was in the wrong box. Thanks.
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Patricia

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Ok. Every blue screen message suggests something different. Don't know that I trust anyone else to fix it. They always want to just wipe out the drive and reinstall everything. I'd like to avoid that. I don't have time to reinstall everything right now. Not that I have time to keep diagnosing things :-)
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rhonda hendricks

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I am who started this thread. I did not believe I had one thing wrong with my computer pertaining to hardware since PS was the only thing messing with my computer. I also could not find any updates for drivers. It had gone on for months intermittently. Finally I was so tired of it I just wiped out my hard drive and did the dreaded reinstall of everything. I know how much anyone hates it but sometimes it is the only answer after you have checked everything out. When it first started the program would just shut off in the middle of my work. Later the Blue Screen biz began! My Dell guy tells me he reinstalls very year cause everything works better. I have mine backed up on DVD so it is much easier once the reinstall is done. Bite the bullet. The only problem my computer had is now resolved.