Elements: 7 / 8 / 9 / 10... Backup to DVD fails. Is there a solution?

  • 6
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
I've seen this problem reported numerous times, but I've never seen a solution. In my case the backup to DVD successfully creates the first DVD (of 12) and then reports failures on any additional DVDs to be used to continue the backup.

What is the solution? My hardware works fine. My DVDs are new. The only thing consistent in all reports is that Photoshop Elements seems to have a significant bug.
Photo of Mace Powell

Mace Powell

  • 4 Posts
  • 0 Reply Likes
  • disillusioned with Adobe

Posted 7 years ago

  • 6
Photo of SG_PSE

SG_PSE, Employee

  • 6 Posts
  • 0 Reply Likes
Can you try one thing. Instead of taking backup on DVD, can you try taking on any other storage media say if you have external hard drive, you can try backup on that drive.
This would help to isolate if it is burning to DVD or in general backup fails for your catalog.

Also, try catalog repair before taking the backup.

Please also mention the size of your catalog.
Photo of SG_PSE

SG_PSE, Employee

  • 6 Posts
  • 0 Reply Likes
Mace, Did you get a chance to try few things as mentioned in my last comment.
Photo of Mace Powell

Mace Powell

  • 4 Posts
  • 0 Reply Likes
Yes, I was able to create a backup on disk. After that I tried to create another backup on DVD and it again failed after disk 1 (of 12). The catalog was 47Gb in size.
Photo of Mace Powell

Mace Powell

  • 4 Posts
  • 0 Reply Likes
I also tried catalog repair, but the software reported that no repair was necessary.
Photo of SG_PSE

SG_PSE, Employee

  • 6 Posts
  • 0 Reply Likes
Ok, so your test has shown that there is no problem with your catalog. It is something related to issue in burn process.

Can you also try backup on different make of DVD in case you have any. Not sure that could be the problem, but at least it would confirm that this is not related to any particular media type.
Photo of Mace Powell

Mace Powell

  • 4 Posts
  • 0 Reply Likes
While I am trying that out would you please check the other reports of DVD backup failures to see if there is a common solution? I haven't checked them all, but I did notice that solutions were found but not recorded in this forum.
Photo of SG_PSE

SG_PSE, Employee

  • 6 Posts
  • 0 Reply Likes
I checked on forums but couldn't locate any occurences of this problem. One thing that I observed is that if you have large video files in your catalog, then it might cause issues..

To verify this, what we can do is to create a copy of catalog on the system, then removing the video files from the catalog and after that try to take the backup on DVD.
Photo of Kazu808

Kazu808

  • 1 Post
  • 0 Reply Likes
Did a full back on elements 9, then tried to do an incremental back up. I followed the prompts and when it asked me to load e last backup it said I did not have a valid backup. I then tried to do a full back up again and after the first disk it's come up with an error message that my DVD is bad or my DVD recorder need updated drivers. I checked and everything is updated. Is there a solution?

This reply was created from a merged topic originally titled
DVD back up problem in elements 9.
Photo of Mark Scheuer

Mark Scheuer

  • 3 Posts
  • 0 Reply Likes
I too have this problem. Have now tried backup up to DVDs but when it reached the 5 of 12 it said "Failed, be sure to have the latest DVD driver installed".
I do, this is a new Dell Optiplex 390 running Windows 7 Professional.
The reason I want to have them on DVD because of the integrity of burning a DVD versus on a remote hard drive. There is a bug and I hope that Adobe will help me with this.
THank you
Photo of Doug MacCarthy

Doug MacCarthy

  • 1 Post
  • 0 Reply Likes
I also have this problem. When I only needed 2 DVDs, it worked fine. When I grew to needing 3 DVDs, it would write the first one fine, and then fail on the second one with the messages reported above. I have checked the firmware, etc., etc. I want to use DVDs so I can store them at another location. I was able to backup to my hard drive and then copy that folder over 3 DVDs which I can use to reverse the process for recovery, but that is obviously extra work that should not be needed. I am on PSE 9, and it looks like the probelm is not fixed in PSE 10. I have a high end Dell XPS about 18 months old. I also tried writing to lower speed disks with the same result. I agree it looks like a bug, but it does not seem like too many users have the problem. Would appreciate any suggestions beyond those already made.
Thanks
Photo of Kathleen E. Hebert

Kathleen E. Hebert

  • 2 Posts
  • 0 Reply Likes
I am having the same problem!!! On PSE 9, I can no longer do incremental backups. The program says "disk does not contain a valid backup set." I did manage a couple of months ago to do a full backup on 4 DVD's and then verified - which PSE tells me now are not valid!
I tried to do a new full backup on 4 DVD's. Got through 2 disks with validation but on the 3rd disk - the program says I have to update my firmware!!!! I've tried backing up 3 times at slow speed, fast speed and reinstalling the DVD drive with the same results. I need this program for photos on my Website. My Acer with Windows 7 64 bit is only one year old and does not need "firmware."
I've spent hours on this, paid for a driver detector and still cannot backup my valuable files. This is a PSE BUG!!!!! And Adobe should be taking care of this problem instead of taking us on a wild goose chase. From the sounds of things - the upgrade is no better. What has happened to the quality of this program that I remember?!!!!!!!
Photo of Mark Scheuer

Mark Scheuer

  • 3 Posts
  • 0 Reply Likes
I'm sorry to see that this problem still has not been solved.
5 months ago and still unable to backup to DVD.
I hope that Adobe will come through, archiving onto DVD was one of the reasons I spent the money on Photoshop!
Photo of Kathleen E. Hebert

Kathleen E. Hebert

  • 2 Posts
  • 0 Reply Likes
I'm noticing that other people with this same issue all have new computers with Windows 7 on them. And, all of us have different computers!!!!! So, it seems to me that this is a MAJOR PSE problem. How long are they going to keep blaming the computer manufacturers?
Photo of Gordon Webster

Gordon Webster

  • 3 Posts
  • 0 Reply Likes
It seems like the issue persists with PSE11. Burning a backup to external hard drive works fine. Tried burning a catalog to DVD (at 8x, even though drive and media are rated @ 16x) and it fails ("update drive's firmware") after disc 2 (of 16). I know the drive works fine, as I'm able to burn using Nero BackItUp, and I have tried different brands of DVDs. So, the issue is squarely on PSE. Win 7 (64-bit). Everything is updated. Go figure Adobe?
Photo of Mark Scheuer

Mark Scheuer

  • 3 Posts
  • 0 Reply Likes
I purchased Photoshop 11 for my Dell Optiplex ans the backup to DVD still does not work. You can imagine who frustrated I am because I upgraded with the hopes the back would work.
Photo of Andromeda14

Andromeda14, Employee

  • 105 Posts
  • 7 Reply Likes
Hi Kathleen,
This issue is fixed in PSE11. Please try this workflow in PSE11 and let us know if you face any issues.

~Andromeda
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
All the information is still here in this topic. And the "workflow" referred to was the customer backing up to DVD.
Photo of Alex Papadimitriou

Alex Papadimitriou

  • 5 Posts
  • 0 Reply Likes
It allows we to get to dvd 5 of 22 then produces the error regarding updating the dvd drive's driver (which is up to date). Is there any solution? I've already wasted 8 DVD's and a couple of hours of my time ......
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Again, please read the existing replies in this topic, especially the one you attached your comment to.
Photo of Alex Papadimitriou

Alex Papadimitriou

  • 5 Posts
  • 0 Reply Likes
OK my understanding that by "try this workflow" you mean to simply follow the prompts within PSE11 to run the backup to DVD. I have done this twice with the result that the first 4 DVD's work and then it produces an errror on the fifth DVD, from other research my view is that PSE11 reaches a file it does not like, probably a video file of some sort and then produces this error. The reply to which I attached my comment seems meaningless to me as it gives no specific instructions, it's lovely to say the issue is fixed in PSE11 but clearly it is not.
Photo of Alex Papadimitriou

Alex Papadimitriou

  • 5 Posts
  • 0 Reply Likes
BTW the backup works fine if done to an external HDD
Photo of Gordon Webster

Gordon Webster

  • 3 Posts
  • 0 Reply Likes
I un-installed the drive in Windows and powered down. Then I physically removed the plug from the drive, and re-booted Windows (without the DVD plugged in). I then powered down, plugged the drive back in and started Windows. During the boot process, Windows installed the driver.

I was then able to successfully back up to DVD!