How do I get full access to everything that my Photoshop Elements 7 program has to offer. I am just now beginning to use it but have owned it for 5 years. I can sign in to Adobe but cannot use chat online help. It tells me I don't "qualify for this service". I would like to use all the artwork but cannot sign in from the program. It keeps telling me it is not available. It seems it is an American vs Canadian issue. The program is registered and purchased in Canada but I keep getting no access. Can anyone help?