Photoshop Elements: PSE 4 crashes on saving a photo

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  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
Just since the last Apple software update, a day or so ago, Photoshop Elements 4 crashes every time I try to save a photo. I have tried repairing permissions, reinstalling, restarting.
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John Thompson

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Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Which version of Mac OS did you update to?

Which Mac model and processor do you have? The reason I ask is Elements 4 is pretty old and was designed for PPC Macs.
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John Thompson

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The OS is 10.6.8. It was working fine until one of the automatic upgrades came. At the same time, after posting the above, I discovered a similar problem with AppleWorks, which I know is old, but had been working fine. Hoping to rescue hundreds of documents still in use.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have a Mac with an Intel processor or PPC processor (G4, G5)?
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John Thompson

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Intel Mac
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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OK. Makes sense. We've seen a few other cases where the 10.6.8 OS X update breaks Apple's Rosetta support PPC software. Unfortunately, the options are to wait for a fix from Apple (although Rosetta is no longer supported by Apple, so it's unlikely they will invest in fixes), run Elements 4 on a PPC Mac, or upgrade to a version of Elements that supports Intel processors and the current Mac OS X operating systems.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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A little more information. This OS X update broke Rosetta:

http://www.macworld.com/article/16520...

This one fixes it:

http://www.macworld.com/article/16521...
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John Thompson

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Thank you for the explanation.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Looks like Apple may have released a fix for this Rosetta issue. Some of the commenters say that apps running in Rosetta work after the update:

http://www.macworld.com/article/16521...
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John Thompson

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Thanks, Jeff! The update from Apple fixes the problem! I appreciate your attention on this. I'm going to buy the update to Elements 10 anyway, partly because of your help.
--jt
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Cool. Feel free to download the free trial from adobe.com to try before you buy.