Elements 12 says it has no connection to internet

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  • Problem
  • Updated 4 years ago
  • (Edited)
Every time I try to start Photoshop Elements 12 it tells me it needs to log into my account, but it doesn't have a connection to the internet. Photoshop is the only programm on my PC that has that issue.
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Sebastian Lüdecke

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Posted 4 years ago

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Photo of vaishali ahuja

vaishali ahuja, Employee

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Sebastian,
Is there some firewall on your machine which may be hampering the login as we have seen the same issue with some other users as well.

Regards,
vaishali