Elements 12 fails to open in Windows 7

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  • Question
  • Updated 4 years ago
  • (Edited)
I have just purchased and installed photoshop elements 12 on my windows 7 laptop, but when i try to open 'Photo' nothing happens!
Do I need to change a setting somewhere?
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Nigel Williamson

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  • very disappointed

Posted 4 years ago

  • 1
Photo of Vaishali

Vaishali, Employee

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Nigel,
Could you please tell if you are trying to open a photo in Elements Editor or trying to import in Elements Organizer?
Do you see any error message while doing so?

Regards,
vaishali
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Nigel Williamson

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Hi Vaishali
The problem is opening elements editor, which i have set as the default option on start up. Sometimes when I double click the desktop shortcut the software starts, on most occasions the software completely fails to start, no error messages, just nothing!
Any advice you can give to solve this most disappointing problem would be gratefully received.
Kind regards
NIgel
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N Vanderlinden

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My problem is similar. When I double click op foto-editor he refuse to open. When i select an image in de organiser and click on editor the screen shows that the editor
is loading but after 10 second nothing’s happened.