Elements 12 Organizer crashing on launch

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
Photoshop Elements 12 crashed when attempting to import people recognition data from a restored version 8 catalog. On each launch, it attempts the import again. If I cancel the import, it still crashes, so it is unusable. It looks like I wasted money buying version 12 and should have stuck with version 8.

The crash shows up in the Windows (version 8.1) event log as follows:

Log Name: Application
Source: Application Error
Date: 12/02/2014 11:44:22 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Nan-PC
Description:
Faulting application name: PhotoshopElementsOrganizer.exe, version: 12.0.0.0, time stamp: 0x524214b6
Faulting module name: BreezeDB.dll, version: 2.0.1.1, time stamp: 0x50f3ea1e
Exception code: 0xc0000005
Fault offset: 0x0000c0be
Faulting process id: 0x25b0
Faulting application start time: 0x01cf2790e187a5a6
Faulting application path: C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe
Faulting module path: C:\Program Files (x86)\Adobe\Elements 12 Organizer\BreezeDB.dll
Report Id: 317effaf-9387-11e3-8250-685d436ee564
Faulting package full name:
Faulting package-relative application ID:
Photo of Knox Cameron

Knox Cameron

  • 3 Posts
  • 1 Reply Like
  • frustrated

Posted 4 years ago

  • 1
Photo of Knox Cameron

Knox Cameron

  • 3 Posts
  • 1 Reply Like
Looking for workarounds, I tried manually converting the catalog. This leaves all the photos disconnected, as the catalog has the paths from the old computer. So I then tried using the reconnect function.

This then becomes nightmare number 2. We have changed digital cameras a couple of times over the years, which means that there are many photos with duplicate file names. When I use the reconnect dialog and point a photo at the correct location, it then "helpfully" tries to match up other disconnected photos with the files in that location. It then links them with other files in that locations with names that match, even though the other catalog data shows they were different file sizes and located in folders with different original names.