Elements 11 Organizer problem with windows drive substitutions - still not fixed

  • 2
  • Problem
  • Updated 5 years ago
  • (Edited)
This bug is about Elements 11 Organizer and wrong drive letter assignation under Windows.

I have created a few substitute disks (via subst command), where for example it is:

All of virtual disks has the same label than base disk, which is "MYDISK".

And now this is the problem. How to reproduce it?:

1) create new catalog
2) add few pictures (or psd files) from e.g. location C:\pictures\*
(all images are visible and all's ok)
3) close Organizer and open again
4) ... and boom ... all locations are pointed to location "S:\pictures\*" and any try to open image ends with searching for missed files (in the relocation window there is only "S:" disk visible and accessible - it looks like Organizer takes a last one in the range of disks with the same label). As I know patches are stored in the cache as "/pictures/*", so the bug occurs in the drive's letter assignation I suppose.

When I unmount all virtual drives and open Organizer, files return with location pointed to disk C: but when I mount disks again, files return with location pointed to S: again.

It all makes just that Organizer completely useless. I hope the fix will come very soon, and not with Elements 12 in next year (or X years), right Adobe?

Photo of Marcin Lezak

Marcin Lezak

  • 6 Posts
  • 4 Reply Likes

Posted 5 years ago

  • 2
Photo of Andrew Leggett

Andrew Leggett

  • 2 Posts
  • 0 Reply Likes
I am seeing the exact same issue. Adding folder C:\Users\Public\Pictures\2012\..., but the images have location Z:\Users\Public\Pictures\2012\.... The Z: drive exists, but that location does not.
Photo of Andrew Leggett

Andrew Leggett

  • 2 Posts
  • 0 Reply Likes
From researching this issue, I have found the cause of this problem.

The pictures in the catalog are indexed by the volume ID of the drives - the drive letter itself is irrelevant. In my case, I had cloned one of my drives in the past which also duplicated the volume ID. It would have been nice if Organizer had recognized the duplicate volume ID and issued a warning.

The solution for Windows PCs is to change the volume ID of one of the drives with volumeid.exe from Microsoft (http://technet.microsoft.com/en-us/sy...).