Elements 11: Open/Save dialog grayed out and hanging on Mac OS X 10.9 Mavericks

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  • Updated 5 years ago
  • Solved
  • (Edited)
I upgraded my iMac to OS X Maverics, yesterday, and Photoshop Elements 11 stopped working. The application opened but when I tried to open an image, virtually all the menue options greyed out and the application hung. I force closed Photoshop Elements, uninstalled it and re-installed it but the same thing happened next time I tried to open an image. I did find that I could open the image by clicking on it in inder and using "Open with" but this isn't satisfactory in the long term. Please help.
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Tony James

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  • frustrated

Posted 5 years ago

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Elizabeth Waskom

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Arrrrgh. This is driving me crazy. I have the exact same problem.
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Charles Lawrence

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Tried to preform a batch precess with the same resolute! Not able to find any information that is useful.
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GERRY GRASZL

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I have the same issue and i see several other post for related problems, no solutions noted yet....I have until Monday eve to get a 2014 calendar posted for printing and may have to just say goodbye to using photoshop !!! I just purchased elements 11 in late Aug....at this point I really want my money back !!!!
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Dorian Hill

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Same problem here! I am only able to "save as" if I let it save to default folder, any time I try and choose the location to save it locks up & grays out the menu selections
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Chris Cox

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If you have a Wacom tablet, you may want to update the driver -- that has reportedly fixed the blank menu/dialog issues for other users.
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Tony James

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Unfortunately, I don't have a Wacom tablet. Are there any other drivers that might affect it (printers, scanners, etc?)
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Michael Gearhart

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Two hours with the chat tech and he/she couldn't fix it. It's like Adobe doesn't know there is an issue. Or they just want you to buy PE12
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Todd Hammer

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I found that by closing Organizer, I was able to get the editor to work.
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meredith

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This reply was created from a merged topic originally titled
Grayed Menu Options - Cannot work and must Force Quit.


PS Elements 11 user - Since upgrading to Maverick OS, whenever I try to open a file, all of the PSE menus go gray, and I cannot select anything, and have to Force Quit. I deleted my preferences (didn't help), and also just reinstalled the software, and the problem still exists. HELP!
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Michael Gearhart

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My guess is that the Abobe Aholes want you to pay for the Revel or something. I payed good money a month ago and done found out da product don't work. Best (dern) Buy don't take er back. The Aholes of Adobe Tech support done worked my 'puter over for 2 F$@& hours and had no clue over there in Vietnam.
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Elizabeth Waskom

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My programmer husband figured out a solution: if I have the Finder view option with the icon that has 3 vertical rectangles, the 2nd from the right of the icons, then I don't get any graying. I hope this helps you all too.
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meredith

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Can you explain that with a bit more detail, Elizabeth? I'm not sure exactly what you're doing differently.
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Elizabeth Waskom

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Sorry, I am not technical. Start Finder and choose to view items in columns. This is the 3 vertical rectangle icon that I was trying to describe before. Once I open Finder from my dock, it's the 3rd icon from the left on my computer.

Then open PSE 11 as normal and hopefully you won't have any graying issues.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This is a general problem with the Coverflow view in Open/Save/Export finder windows on Mavericks (same issue affects a bunch of other applications including iTunes and Safari).

http://helpx.adobe.com/photoshop/kb/f...

Set the view to Column or List view to avoid this problem until there's an update.
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meredith

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Thanks for the info! However, when I open a file FROM Elements,(Select Open from the File dropdown menu), it automatically opens in the Coverflow view, and then grays out. Is there a way to change that within Elements??

I am leaving my Finder window open, with the Column view.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is there way to change it real quick before it grays out?
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meredith

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I have tried several times, but it happens IMMEDIATELY! As soon as I select open, the window pops up and immediately disappears and everything is grayed.

Any idea how quickly there will be an update!? This is so frustrating!
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meredith

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Actually - I just managed to change the view and it STILL immediately closed the window and grayed out.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Will you be around early next week? Pete or I should try and do a screen share with you to see if we can troubleshoot/solve it.
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meredith

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YES - I would love that. Let me know what I need to do or where to call to set that up. Thanks!
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Pete Green, Customer Advocate

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Hi Meredith,

Could we set something up for tomorrow to do a screenshare to see if I can help out at all?
You can email me at petgreen [at] adobe [dot] com with a time tomorrow that would work for you, and I can setup the meeting room for us.
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Pete Green, Customer Advocate

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Hi All,

Meredith was gracious enough to let me look at her system during a screenshare and we were able to work around the issue on her computer.

Sometimes the Open or Save dialog box isn't displayed long enough so that clicking any of the other view options becomes impossible before the Open or Save dialogs disappear, requiring a force-quit of Elements afterwards (the dialog disappears and all menus are grayed out).

Protip: Invoke the Open or Save dialog, and during the moment it is displayed, press CMD+1, CMD+2, or CMD+3 to adjust the view mode to something other than Coverflow.

If timed appropriately, the view mode should switch to your selection (icons, list, columns) and the dialog should function normally again.

Let us know how this goes for you.
Regards
Pete
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GERRY GRASZL

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This worked for me, after a few attempts to get the timing correct ( CMD+1)
Gerry
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Beata Wielopolska

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this worked for me too (CMD+1)
Beata
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Gregor Jack

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This reply was created from a merged topic originally titled
Conflict between OS Maverick and Photoshop Elements 11?.


Since I loaded OS Maverick on my iMac I am experiencing problems with Photoshop Elements 11. Whenever I attempt to import new files into Organizer, Finder appears on screen then quickly disappears. Organizer is then locked up and does not allow me to carry out any further commands requiring force quit to get rid of it. I have uninstalled Elements and reloaded with the same outcome. Can you help please!
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Beata Wielopolska

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Thank you so much Pete....it worked :-)

Regards,
Beata
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marco santos

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Still doesn ́t WORK . for when is the problem fixed , the program cost us money , please tell anything !! Thank you
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Chris Cox

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We do not know when Apple will be solving this bug in MacOS 10.9. As soon as we know something that we can share about Apple's bug fix updates, we will let you know.
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marco santos

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Thanks for the info !!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Apple fixed the issue with hangs and program errors in Save, Open, Export, Import dialogs using cover flow in Mac OS X 10.9.1 update or later.