Elements 11 crashes whenever I attempt to start it. It worked properly just a few days ago.

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
Photo of Frederick Morse

Frederick Morse

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Posted 5 years ago

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Pete Green, Customer Advocate

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Hi Frederick,

Which part of crashing? The Organizer? or Editor?
Is this on Mac or Windows?

Did you install anything recently that might be noticeably contributing to these crashes?

Have you rebooted?

If it's the editor, you can reset the editor preferences:

Editor: To reset the preferences:
Start the Editor while immediately holding down ctrl+alt+shift. (CMD, Option, Shift on mac)

Keep the keys down till you see a window asking if you want to delete the settings file. You do.

In order for this to work you must either start the Editor from the button in the welcome screen or by double-clicking the elements editor application file directly.
Photo of Frederick Morse

Frederick Morse

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The editor was crashing. I deleted the preferences without favorable effect. Eventually, I re-installed the software which made the problem disappear. Never did find out the cause.
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Pete Green, Customer Advocate

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Good to know that you're back up and running Frederick. That's what we're hoping to achieve!
Regards