Elements 10 Organizer crashes

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  • Updated 7 years ago
  • (Edited)
Photoshop Elements 10 Organizer stops working (crashes) for no apparent reason and it is very frustrating having to restart it.
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Raul Santiago

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  • frustrated

Posted 7 years ago

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Chris Cox

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What OS version?

What does the crash report say?
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Raul Santiago

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Chris, here is my system info:

Elements Organizer 10.0.0.0
Core Version: 10.0 (20110831.m.17215)
Language Version: 10.0 (20110831.m.17215)

Current Catalog:
Catalog Name: My Catalog
Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My Catalog
Catalog Size: 36.8MB
Catalog Cache Size: 306.9MB

System:
Operating System Name: Windows 7
Operating System Version: 6.1 Service Pack 1
System Architecture: AMD CPU Family:15 Model:10 Stepping:0 with MMX, SSE Integer, SSE FP
Built-in Memory: 6GB
Free Memory: 4.4GB

Important Drivers / Plug-ins / Libraries:
Microsoft DirectX Version: 9.0
Apple QuickTime Version: 7.71
Adobe Reader Version: Not installed
Adobe Acrobat Version: Not installed

CD and DVD drives:
E: (hp CDDVDW BUS: 2 ID: 2 Firmware: TS-H653T)

When it crashes it says something like this: "Photoshop Element Organizer has stopped working - checking for a solution to the problem"

Here is info from the application log from the most recent crash:

Faulting application name: PhotoshopElementsOrganizer.exe, version: 10.0.0.0, time stamp: 0x4e5e9821
Faulting module name: PhotoshopElementsOrganizer.exe, version: 10.0.0.0, time stamp: 0x4e5e9821
Exception code: 0xc0000005
Fault offset: 0x00908d78
Faulting process id: 0xff4
Faulting application start time: 0x01cd2b04055162bc
Faulting application path: C:\Program Files (x86)\Adobe\Elements 10 Organizer\PhotoshopElementsOrganizer.exe
Faulting module path: C:\Program Files (x86)\Adobe\Elements 10 Organizer\PhotoshopElementsOrganizer.exe
Report Id: 2d37849d-973b-11e1-b300-78acc0aba5aa

Thank you! Raul
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HENRY DITTMER

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I am having the same problem. Can I provide any logs to help.

This problem is making the program virtually unusable. It runs for awhile and then suddenly crashes. For example, I opened the catalog tonight and just let it sit and it crashed some time in the last 30 minutes.