Elements 10 Organizer Crashes Upon Opening

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
Installed PSE 10 on a Win 7 Pro OS 64 bit on an HP computer with 8 GB Ram...
but as soon as I click "Organize" , it opens for 3-4 seconds then crashes.
Anyone have a solution for this ?
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Rebecca Reid

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  • frustrated

Posted 6 years ago

  • 1
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Ken

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What exactly do you mean "crashes"?

Any error messages?

Did it ever work?

Ken
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Rebecca Reid

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Hi Ken...thanks for the reply.

It closes immediately (within 3-4 sec) upon clicking the "Organize" button, no error messages, and no this installation has never worked.

I had earlier ( a month ago) downloaded the trial version and it worked long enough to load some images. But it began reacting in the way I have described, so I assumed it was a glitch with the download and uninstalled.

I then purchased the PSE and Premiere Elements Combo boxed set and re-installed the software from the purchased cd, which brings me to this point.

Any help you can provide will be greatly appreciated ! Thanks !
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Ken

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Hi Rebecca,

Bypass the Unwelcome Screen by creating Desktop shortcuts for the Organizer and the Editor, and restarting your computer.

The Editor's executable is:

"C:\Program Files (x86)\Adobe\Photoshop Elements 10\PhotoshopElementsEditor.exe"

The Organizer's executable is:

"C:\Program Files (x86)\Adobe\Elements 10 Organizer\PhotoshopElementsOrganizer.exe"

The Unwelcome Screen leaves a zombie process running which prevents the actual program from launching again.

Ken
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Tammy VanderMolen

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HI! I found the 'organizer' exe & tried that, but it still crashes for me. I'm using Win10, never found the exe for editor. Glad it worked for others though.
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Michel BRETECHER, Champion

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Which is your Elements version? Since PSE13, Elements supports 64 bits processors; in that case the exe is to be found under "C:\Program Files", not "C:\Program Files (x86)".
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Tammy VanderMolen

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I'm currently using Elements 10, but I've had this problem with all versions including 12 (which I stopped using because it would not accept pictures saved from CS6). I have 13, does it accept changes on pictures saved from from CS6?
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Toby Handly

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I had a problem that sounds exactly like this and it resolved itself after I deleted the thumbnail cache. I am using Vista and it was located in the folder C:\Program Data\Adobe\Elements Oranizer\Catalogs\(select a catalog)\Thumb.5.cache

If you have more than one catalog, delete the file from each. It will rebuild the file when you reopen the program.

Good luck...I hope it works.

Toby
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Peter Robinson

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Toby, I have a similar problem with PSE 11 which was running OK under Win 7. Now when I try to load it, it stops at the second screen - the one with the credits to the people involved. If I uninstall it and then reinstall from the CD, will I lose my catalog (4000+ items with Tags etc). The images are backed up, but not the catalog. Any bright ideas?

Peter
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Dan Shaltanis

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Thank you for help Toby. This saved me year's worth of cataloging.
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Terri Francis

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Hooray for Toby! Thank you so much, Toby! You've solved a problem that's been haunting me for weeks!
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Paul Versteeg

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Great tip Toby.
I had a mysterious power crash of my Laptop (it just stopped working and turned itself off in the blink of an eye). Even after a re-install of W7, I could not start Elements 12. Same as above. Renaming the cache file (to be safe), did the job.