Elements 10: program "stop working" message.

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  • Updated 4 years ago
  • (Edited)
Hi,
My system is AMD dual graphics system with Win8.1. I install PS Elements 10 on my system, but it hung when I click "Help"->"System info..." of PhotoshopElementsEditor.exe. It was trying to access the null pointer, and let the AP hang up.

The call stack is below.

0:000> k
ChildEBP RetAddr
WARNING: Stack unwind information not available. Following frames may be wrong.
0018d3ac 00e59f55 PhotoshopElementsEditor!AIF::DataFlow::Node::hasUniqueName+0x115363
0018d40c 00e5a8e6 PhotoshopElementsEditor!AIF::TexturePool::operator=+0x42f275
0018d79c 007d9600 PhotoshopElementsEditor!AIF::TexturePool::operator=+0x42fc06
0018d7c4 0077ec21 PhotoshopElementsEditor!AIF::float2x2::~float2x2+0x25be80
00000000 00000000 PhotoshopElementsEditor!AIF::float2x2::~float2x2+0x2014a1
0:000> r
eax=ffffffff ebx=0018d30a ecx=92b41e90 edx=0018d34c esi=00000000 edi=00000000
eip=0103bfb3 esp=0018d2f4 ebp=0018d3ac iopl=0 nv up ei pl zr na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00210246
PhotoshopElementsEditor!AIF::DataFlow::Node::hasUniqueName+0x115363:
0103bfb3 803f00 cmp byte ptr [edi],0 ds:002b:00000000=??

Thanks,
Alex
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Alex Wu

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Since this is an error in AIF (code that talks to the GPU/Driver) I would suggest making sure you have the latest video driver your video card.

Determine what video card you have and go directly to the manufacturers website (nVidia or ATI/AMD) and download the latest driver: http://blogs.adobe.com/crawlspace/201...
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Alex Wu

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Jeffrey,
Thanks for your answer, but the error can be hit without installing any video driver on my system.
I also tried the latest driver before.

Thanks,
Alex
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Alex Wu

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I also have PSE 12, it can display system information without errors.