Photoshop Elements: Crash on exit (on Win 7 with Matrox TripleHead2Go Digital Edition)

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  • Updated 7 years ago
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  • (Edited)
Adobe Photoshop Elements systematically crashed when exiting the program. Other issues I noticed: i) unable to close images (using close button on image tab, File->Close or Ctrl+W) and ii) interface issues when re-sizing the program windows.

The only "special" thing about the machine is that I use Matrox TripleHead2Go Digital Edition and run the program with a 5040 x 1050 across three screens.

Tried to Google for a solution but didn't find anything. With some experimenting I found out the following fixed the issue:

Right click on PhotoshopElementsEditor.exe
Select properties
Select the "Compatibility" tab
Put a check mark in the check box labeled "Disable desktop composition"

Not sure what that option is supposed to accomplish but it fixed the issue of Photoshop Elements systematically crashing when exiting the program (and the other issues listed above).

Hope this can save other people that experience this issue some time...
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bart.rousseau

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Posted 7 years ago

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Chris Cox

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That option turns off the OS use of the GPU to draw and composite the windows and controls.

I see that the matrox is an external device, not a GPU.
So something in your system's GPU code isn't happy with the large display area -- which means that you need to update your video card drivers, or contact the video card/GPU maker to have them work on a fix.
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bart.rousseau

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Thanks for the feedback! Really appreciated!!

There was a driver update available for my Nvidia GeForce GTX 950 so I installed that but that didn't help.

I'll keep using the work-around I found for now. If Nvidia releases new drivers I'll check again if they fix this issue.

btw,

1. I also experienced the same issue with my previous PC with an NVIDIA GeForce 8800GTS and the same config with the Matrox box to get a 5040x1050 resolution across three monitors.

2. this issue only exists with Photoshop Elements and not with Premiere Elements nor with any other software...

ps I appreciate the suggestion to contact Nvidia but they will point to Matrox and Matrox will point to Adobe and .... ;-)
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Chris Cox

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1) Ok, that's weird.
2) Elements shouldn't have a problem with displays that large -- it should work up to about 32k pixels wide and tall.

Well, we can do some additional testing and see if Photoshop or Elements has a problem with a display that wide.