Photoshop Elements: PSE 10 Organizer crashes when using People recognition

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  • Problem
  • Updated 6 years ago
  • (Edited)
When I try to Analyz people in element 8 or 10 Organizer I get an message stating that Element 10 Organize has stop working. A problme caused the program to stop working Correctly. Windows will close the program and notify you if a solution become available.
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John Grayer

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  • frustrated

Posted 6 years ago

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Akshaya Saxena, Employee

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John,

Can you copy the crash data which Windows is showing and post it here?
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John Grayer

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<!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">
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anchita dogra, Employee

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Hi John,

Please try the following troublesoot steps :
1. Go to Start>Run
2.Type in %appdata%
3. Navigate to Adobe\Elements Organizer\10.0\Organizer
4. Rename files status.dat and psa.prf.
5. Also rename file breeze_preprocess_config.xml and BreezeConfig.xml present at the same location.
Please see if it helps ? and let us know ...
Thanks.
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Lars Ebeling

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See above
The program doesn't crash

This reply was created from a merged topic originally titled
Photoshop Elements: People reocognition starts and stops immediately.
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PECourtejoie, Champion

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Solved thanks to the previous procedure.
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anchita dogra, Employee

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Happy to know it helped :)
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John Grayer

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I rename the files, but the status.dat and the psa.prf didn't recreate itself. it is not solved.
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anchita dogra, Employee

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Hi John,
Please ensure that you close the Organizer before following the above steps. Then launch the Organizer again and then try to analyze people.
If the issue persists , I would like to know if you face this issue on a new catalog or not. You can create a new catalog by going to File menu present in top bar. Click the option Catalog ... You should see the Ctatalog Manager dialog. Click on New and proceed to give a name to the catalog and click ok. Does it crash on recognizing people in new catalog as well ?
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John Grayer

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Hi Anchita

Yes after creating a new catalog Organizer stop working and close. Do you think that it's windows7 os?