Photoshop does not recognize the ATI R9 290 graphic card and crashes

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  • Updated 4 years ago
At first, I was prompted with an error dialog saying that Photoshop could not detect my graphics card, so it has disabled OpenGL support.
I ignored the error, and proceeded to editing an image, but after a few actions Photoshop crashed, prompting me with the 'Photoshop has stopped working' windows dialog.

After restarting Photoshop, I went to Edit -> Preferences -> Performance and checked the GPU Settings box, which was now grayed out.
When hovering over it, Photoshop displayed a notification saying that there is a problem with my Display Driver, and that I should re-install it.

I have tried all available drivers for the card, both stable versions and beta.
Nothing works.

Please help ASAP.
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Patrick Svensson

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Posted 4 years ago

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Chris Cox

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Which version of Photoshop? Have you installed all the updates?
Which OS version?

And you got the updated drivers from the AMD/ATI website?
Have you contacted AMD/ATI about your non-working driver?
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Patrick Svensson

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CS6 v.13 64 bit
Windows 7 and 8

All drivers are from AMD/ATI's website.
And yes, i have contacted AMD/ATI about the issue also.
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Patrick Svensson

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I also a screen connected to the motherboard using the onboard INTEL graphic card.

Intel (R) HD Graphics 2000 and i have associated 1720 MB physical memory to it.
Driver version 9.17.10.2843

But photoshop cant see that either.
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Patrick Svensson

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I have just tested, with the newest version of Adobe Photoshop CC and it is the same result.
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Chris Cox

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Alright, so something is very wrong with your video card or it's driver.
Contact AMD - you probably need to remove all bits of old drivers and reinstall the latest driver. But AMD can also do some additional troubleshooting to find the exact problem with your card or driver.

Checking Help -> System Info may tell you more about the driver version that Photoshop is trying to use.
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Patrick Svensson

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The card works in other systems and other image manipulation programs.
It is only Adobe's software i have issues with at the moment.

I have tested by removing all bits of old drivers before testing other drivers.

I have contacted AMD/ATI and still waiting for response from them, regarding driver support.