Photoshop CS6 unusable- Interface freeze and not enough memory messages after that..

  • 1
  • Problem
  • Updated 6 years ago
I usually speak french but I'll try to be as clear as possible.

I work as a technician in a school and we're experiencing a major issue with Photoshop CS6.

We have 3 differents computer's hardware. Photoshop CS6 works fine on 2 of them.
On the other though, Photoshop CS6 is unusable. With this specific hardware, Photoshop has the same weird behavior on each machines ( around 50), so it's not related to an hardware malfunction or something.

Our problem is this: Once Photoshop is opened and you minimize it in the task bar, as soon as you reopened it, the interface does'nt respond well at all and freeze, Some windows are missing. And after that, whatever we tried to do, like selecting whatever option, we have the ''not enough memory'' message. So we can't do nothing with the program after that, from selecting another tool or saving a file.

Even is nothing is opened and we have plenty of RAM that can be used. The same problem occurs if we open a windows above Photoshop ( like internet, word, everything). As soon as we go back to work in Photoshop, the interface freezes, and we get the same not enough memory message every time.

We already tried to change/desactivate each performance settings in Photoshop, we already installed the latest Photoshop CS6 update.
We've updated BIOS, processor driver, graphic card driver, etc.
We have this problem with Photoshop CS6 64 bits and 32 bits.
We dont have this problem with any other program in the CS6 suite.
We dont have this problem with Photoshop CS5.

We have the same graphic card and driver on the others computers where Photoshop CS6 works perfectly well.

What's bugging us is everything else in the production suite works fine!
Please, do you think of anything else we can try?
We're hopeless!

Here is the specific hardware where the problem occur.

Hardware:
Dell Inspiron T3500
Intel XEON e5220 2.27 ghz
6 GIGS (RAM)
Quadro FX 1800
Plenty of available hard-disk.
VRAM: 768 MB
OPEN GL: Version 3.3
Windows 7 Professional SP1
Photo of Edith Lebel

Edith Lebel

  • 3 Posts
  • 0 Reply Likes
  • frustrated

Posted 6 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14601 Posts
  • 1941 Reply Likes
It may help if we can could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...

Do you know if the affected machines OS is configured different or has different 3rd party software/utilities installed?
Photo of Edith Lebel

Edith Lebel

  • 3 Posts
  • 0 Reply Likes
Yes! There it this (sorry our Photoshop version is in french since we are a french school, I hope it's still useful to you) .
Please note that it's not with the latest Adobe update available, but we've tried it on an other computer but I can't access it right now. But the adobe update did'nt solve the problem either.

The affected machines os is configured the same way and doesn't any third party software or utilities software installed.

We are running on Win 7 professional 64 bits.

And it maybe useful to mention that even when we get the ''not enough memory'' message, there's always plenty or ram available to use (Photoshop can use aournd 5 gigs and each time that Photoshop freezes, only 2 gigs are used at this time).

**

Version Adobe Photoshop : 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Système d'exploitation : Windows 7 64 bits
Version : 6.1 Service Pack 1
Architecture système : UC Intel Famille :6, modèle :10, niveau :5 avec MMX, SSE Entier, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Nombre de processeurs physiques : 4
Nombre de processeurs logiques : 8
Vitesse du processeur : 2266 MHz
Mémoire intégrée : 6142 Mo
Mémoire libre : 4316 Mo
Mémoire disponible pour Photoshop : 5361 Mo
Mémoire utilisée par Photoshop : 60 %
Taille de la mosaïque d'images : 128K
Niveaux de mémoire cache de l'image : 4
Dessin OpenGL : Activé.
Mode de dessin OpenGL : Standard
Mode OpenGL normal autorisé : Vrai.
Mode OpenGL avancé autorisé : Vrai.
Anciens GPU OpenGL autorisés : Non détectés.
Fournisseur de la carte vidéo : NVIDIA Corporation
Module de rendu de la carte vidéo : Quadro FX 1800/PCIe/SSE2
Affichage : 1
Limites d'affichage : = haut : 0, gauche : 0, bas : 1200, droite : 1920
N° de la carte vidéo : 1
Carte vidéo : NVIDIA Quadro FX 1800
OpenCL Non disponible
Version du pilote : 8.17.12.9573
Date du pilote : 20120209000000.000000-000
Pilote de la carte vidéo : nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Mode vidéo : 1920 x 1200 x 4294967296 couleurs
Nom de la carte vidéo : NVIDIA Quadro FX 1800
Mémoire vidéo : 768 Mo
Taille de la texture rectangle vidéo : 8192
Numéro de série : 92278706405826761289
Dossier de l'application : C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Chemin des fichiers temporaires : C:\Users\elebel\AppData\Local\Temp\
Le disque de travail de Photoshop comporte l'E/S asynchrone activé.
Volume(s) de travail :
C:\, 405,5 Go, 363,7 Go libres
Dossier des modules externes obligatoires : C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Dossier principal des modules externes : C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Dossier des modules externes complémentaires : non défini
Composants installés :
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/01/18-15:07:40 66.492997 66.492997
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/02/09-16:00:02 4.0.93 66.496052
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/01/18-15:07:40 66.492997 66.492997
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/01/18-15:07:40 66.492997 66.492997
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/01/18-15:07:40 66.492997 66.492997
BIBUtils.dll BIBUtils 2012/01/18-15:07:40 66.492997 66.492997
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/01/18-15:07:40 66.492997 66.492997
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113

Modules externes obligatoires :
3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
ADM 3.11x01
Aérographe 13.0
Aplatissement 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Aquarelle 13.0
Asymétrie 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Barbouillage 13.0
Bas-relief 13.0
BMP 13.0
Camera Raw 7.0
Carrelage 13.0
Chrome 13.0
Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Cisaillement 13.0
Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
CompuServe GIF 13.0
Contour accentué 13.0
Contour déchiré 13.0
Contour encré 13.0
Contour lumineux 13.0
Contour postérisé 13.0
Contraction 13.0
Coordonnées polaires 13.0
Correction de l'objectif 13.0
Couleurs NTSC 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Couteau à palette 13.0
Craie/Fusain 13.0
Craquelure 13.0
Crayon Conté 13.0
Crayon de couleur 13.0
Cristallisation 13.0
Croisillons 13.0
Découpage 13.0
Demi-teintes couleur 13.0
Désentrelacement 13.0
Diagonales 13.0
Dicom 13.0
Dispersion 13.0
Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Ecart type 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Effet mosaïque 13.0
Effet pointilliste 13.0
Emballage plastique 13.0
Enregistrer pour le Web 13.0
Entropie 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Eponge 13.0
Etalement 13.0
Extension WIA 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Extrusion 13.0
Fibres 13.0
Filtre Collection d'images 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Filtre Rogner et désincliner les photos 13.0
Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Flou de l'objectif 13.0
Flou optimisé 13.0
Flou radial 13.0
Fluidité 13.0
Format IFF 13.0
Fresque 13.0
Fusain 13.0
Galerie de filtres 13.0
Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Grain 13.0
Grain photo 13.0
Grand-angle adaptatif 13.0
Halo 13.0
HDRMergeUI 13.0
Insertion filigrane 4.0
JPEG 2000 13.0
Lecture filigrane 4.0
Lueur diffuse 13.0
Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Médiane 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mezzo-tinto 13.0
Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Moteur 3D Photoshop 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Moyenne 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Moyenne 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Multiprocesseur 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Néon 13.0
Noir/Blanc 13.0
Noyau de mesures 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Nuages 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Nuages par différence 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Océan 13.0
Onde 13.0
Ondulation 13.0
OpenEXR 13.0
Papier gaufré 13.0
Papier humide 13.0
Pastels 13.0
Patchwork 13.0
PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Peinture à l'huile 13.0
Photocopie 13.0
Pinceau à sec 13.0
Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Placage de texture 13.0
Plâtre 13.0
Plume calligraphique 13.0
PNG 13.0
Point de fuite 13.0
Pointillisme 13.0
Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Portée 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Réticulation 13.0
Rogner et désincliner les photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Routines FastCore 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Routines MMXCore 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Solarisation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Sommation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Soufflerie 13.0
Sous-couche 13.0
Sphérisation 13.0
Sumi-e 13.0
Support de script 13.0
Tampon 13.0
Targa 13.0
Tourbillon 13.0
Tracés vers Illustrator 13.0
Trame de demi-teintes 13.0
U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Variance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Variantes 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Verre 13.0
Vitrail 13.0
Wavefront|OBJ 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Zigzag 13.0
Dossier des modules externes tiers et facultatifs : SANS
Modules externes dont le chargement a échoué : AUCUN
Flash :
Mini Bridge
Kuler
Modules TWAIN installés : AUCUN
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 819 Reply Likes
You really need to update your video card driver, it hasn't been updated since February.

And you should install the Photoshop 13.0.1 update.
Photo of Edith Lebel

Edith Lebel

  • 3 Posts
  • 0 Reply Likes
Hi Chris,

We already did that also to see if it's resolved the problem and it doesn't, we also tried the Photoshop 13.0.1 update (with the newest graphic card driver).

The reason why the graphic card driver dated from February is that we use the last one approved by Autodesk for Maya because we also have Maya installed.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 819 Reply Likes
Try using the latest driver, to pick up all the most recent bug fixes.
There have been many fixes since the old driver that you are running.