Photoshop CS6: Suddenly, it has become a CS6 Extended Trial

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  • Updated 5 years ago
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Photoshop CS6. Full purchase, valid license, key entered. Running fine for some time; just launch the program and it runs.

Suddenly today, after launching the program, it is running CS6 Extended on a Trial license with "only x days remaining."

How to correct this and insure that CS6 will be running after the trial period??
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Richard Karash

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  • quite concerned

Posted 5 years ago

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Chris Cox

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Which OS version are you running?

And have you installed ALL of the Photoshop updates?
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Richard Karash

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Thanks Chris...

Mac OS X 10.7.5
Yes, I am regularly updating Photoshop, now at 13.0.3 x64.
How would I know if I have "ALL" the updates??
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Chris Cox

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Check for updates, because you should be on 13.0.4.
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Richard Karash

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OK, updated.

Same result: Photoshop CS6 starts as "Extended", the Adobe Application Manager starts and tells me, "Photoshop Trial... x days left" and gives me a promo for the Creative Cloud.

How do I get back CS6 with a clean launch? What will happen at the end of the "Trial" period?
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Richard Karash

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How do I end the unwanted "Trial" and get back to CS6?

I cannot see any option to enter my serial number??
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Chris Cox

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When it says you're running the trial, there is an option to license the software by entering your serial number or logging in for subscriptions.
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Richard Karash

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A little more searching finds lots of people with this problem: http://forums.adobe.com/thread/1114727

Solution:
- Yes, 13.0.4 is part of the solution, but after updating you must...
- In Adobe Applications Manager, select "License this Product"
- Confirm your Adobe ID
- Enter your serial number

Now seems OK.

Apparently this has been going on since mid-December. I'm just late to the party.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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That's correct. You need to choose "License this Product" once after the update and it should stick. Sorry for the confusion/problem.
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Richard Karash

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Well, I'll choose a different smily now.