Photoshop CS6 saves the files into the wrong folder in specific situation.

  • 1
  • Problem
  • Updated 5 years ago
Photoshop CS6 won't save the files anywhere else than into the /private/tmp/[userHomeFolder]/Library/Caches/TemporaryItems/ folder when
1) the home folder server is Mac OS X 10.6.8, and
2) the work stations use OS X Network Home Folder Redirection (com.apple.MCXRedirector).

This bug has tested both in Mac OS X 10.6.8 and OSX 10.8.4 client computers.

If the home folder server is OSX 10.8.4 everything works fine, but it isn't always possible to upgrade the server.
Photo of Heikki Ohvo

Heikki Ohvo

  • 4 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 765 Reply Likes
The only time Photoshop should save in temporary items is when you're editing a smart object.

It sounds like your redirection is not working correctly.
Photo of Heikki Ohvo

Heikki Ohvo

  • 4 Posts
  • 0 Reply Likes
It works correctly when we are using
- Photoshop CS5.1
- InDesign CS5.5
- InDesign CS6

And it works correctly when the home network server is OSX 10.8.4 even with Photoshop CS6.

So it cannot be the redirection.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 765 Reply Likes
Why would Photoshop save there, unless the redirection was broken?
It pretty much has to be a bug in the redirection, or a bug in the OS itself.
Photo of Heikki Ohvo

Heikki Ohvo

  • 4 Posts
  • 0 Reply Likes
If the redirection is broken, why can all the other applications save in the right folder? Even the Photoshop CS5.1.

The problem is in the combination Photoshop CS6 - redirection - Mac OS X 10.6.8 Server.

If we use OSX 10.8.4 Server, Photoshop CS6 can save in the right folder. How is that possible if the redirection is broken?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 765 Reply Likes
Until we know the exact nature of the bug in the redirection or the OS, we can't possibly answer that. The redirection is what makes Photoshop save in a different place and restricts where files can be saved -- thus, it is the only thing that could cause what you are describing. Photoshop itself would not have that problem, unless it is being forced into that location by something external (like the redirection software). Photoshop also doesn't know about the file server, and doesn't care what version of OS the fileserver is running - but the redirection code does.

You really need to talk to Apple, and have your sysadmin double check the setup.
Photo of Heikki Ohvo

Heikki Ohvo

  • 4 Posts
  • 0 Reply Likes
Well, I'm the sysadmin and have double check the setup.

But if Photoshop have nothing to do with this, why Photoshop CS5.1 and Photoshop CS6 act differently? The former saves into the right place and the latter in the wrong place. It is the same computer and the settings are the same.

But, when we are waiting for the server upgrade, we have two workarounds to use: the photography unit doesn't redirect the cache folder and the graphic design unit use Photoshop CS5.1.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 765 Reply Likes
Again, without knowing the nature of the bug in the redirection software or OS, we can't know that.

The versions of Photoshop have nothing to do with it -- the redirection software and OS are the only things that could be causing this.
Photo of Will Roberts

Will Roberts

  • 1 Post
  • 0 Reply Likes
A lab I support is having the same issue, however their server is 10.7.5.

You were able to get rid of the error by upgrading to 10.8? I'm not sure if we can do that as we still run the Quark License Administrator, it barely works in 10.7, I'm sure it will break in 10.8 (it's not supported in 10.7 but if we don't update Java it works OK).

Maybe I can convince the instructors to finally drop Quark and we can do the upgrade to 10.8