Photoshop: CS6 Save Delay to Windows network server

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  • Updated 5 years ago
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Two things:
Macintosh Pro client working on files stored on a Windows network. Photoshop PSD file, 146 MB, 5 layers. Activate incremental Save, the Save Progress field opens in the lower lefthand corner of the window and the percentage saved info shows the extremely slow progress of the save action. Extremely slow. Slower than CS5.5 Photoshop.
If the Save is activated and after some time I assume the Save is complete (and I neglect to check the Save Progress field), then I select Flatten Image in the Layers palette, a error message will appear telling me that the original Save action has not yet completed. The unfortunate thing is, after the Save action is completed, it has saved the PSD multi-layer file as a flattened single layer file.
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Charles West

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Posted 6 years ago

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Chris Cox

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Try saving to the local disk, then copying to the network server.
MacOS has several known filesystem problems when saving to network servers.

And background save in CS6 will be slower than saving immediately in CS5 - because it's working in the background.

Also, make sure you've installed the Photoshop 13.0.1 update.
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Charles West

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Thank you Chris for the explanation.
I wonder if the several known Mac OS file system problems you reference (what might they be?) also exist when running a Mac client with a Mac server?

It is a shame, because the whole point of having and using a fileserver is to centralize the work in one location to give immediate access to all users, avoid duplication and improve productivity. Copying project files back and forth from the server adds another layer of risk from human error, not to mention inconvenience. Apologies for the rant, just wish the Apple-Microsoft network technology were better in terms of basic customer needs. Love Adobe products, too bad they don't make computers and operating systems.
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Chris Cox

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Yes, several of those OS bugs exist regardless of the server type, while others are specific to certain network server protocols (SMB).

MacOS 10.8.2 just fixed one large bug when working with file servers.
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STRAIGHT NORTH

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Hi - wondering if people are still seeing this Photoshop CS6 save delay to SMB/Windows network server? I have about 10 users setup with Photoshop CS6 13.1.1 and Mac OSX 10.8.2 using a Samba file share running Samba 3.6.1. We are still seeing long save delays on Photoshop files. File saving between the local client and the server share works with no issue in Finder. Please advise. Thanks!
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Chris Cox

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The OS and server code hasn't changed much in the past 4 months - so the delays will still exist, along with the MacOS bugs that cause saves to fail.

We are attempting to work around the save failures, but can't do anything about the OS/server code that causes the delays. We are continuing to ask Apple to fix their OS and server bugs, but not waiting for them to eventually get to it.
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STRAIGHT NORTH

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got it. thanks chris
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Martin Bergstrom

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We're also seeing this on a new Windows server. It is always very quick to copy files to the server manually in the Finder, but there can be long delays when saving onto the server from within Photoshop.

Operating system: OS X 10.8.5.

Is this supposed to be quicker in 10.9? I mean with SMB2 support and everything.

I know we have some users running OS X 10.9 too and as far as I remember they still experience the slowdowns when saving onto the server from within Photoshop.
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Chris Cox

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Apple has fixed several fileserver related problems in MacOS 10.9, so you could give it a try. But I don't know of any performance related fixes in 10.9.
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serge fraeijs

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hello all,

in my experience, when using the finder, OS X 10.9 Mavericks is pretty quick when saving / copy files to a gigabit connected network / NAS server (using AFP as main protocol).

it is [ only ] inside the ADOBE CC / ADOBE Creative Cloud that saving is much too slow...

and the saving is not really the problem : it is the populating of files inside the target folder before save operation who is incredibly slow... once populating done, saving is relatively fast.

adobe : any fix coming ?
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Chris Cox

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What do you mean by "populating of files inside the target folder before save operation" ???
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serge fraeijs

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you open the save as dialog in latest photoshop CC (running OS X 10.9.1) and all is there... except the file / folders contents of the folder... for the contents to appear, you need to wait more than 1 minute... sometimes more...

and impossible to save until contents are listed / available... as soon as contents are available, or listed / displayed, save is possible and goes normally (slower than a direct save from finder to the same NAS using AFP but not slow as a dog)...

save to the same NAS direct from finder, or from any other applications outside Adobe CC, including MS Office 2011, does not exhibits any slowdowns (the NAS is lan aggregated using 4 x 1GB links).

also, the same model of NAS, using the same aggregation 4 x 1GB, does not exhibits any slowdowns using OS X 10.8.5 and ADOBE CS 5.5 (I wait tests from CS 6.0)...
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Chris Cox

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OK, that is entirely a function of the OS and the storage device the files are on. So it could be an OS bug, or a problem with the server.
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serge fraeijs

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ok but if so... why are other programs like ms office 365 or final cut pro x saving rapidly ? on the same server, from the same clients ?
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Chris Cox

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Without knowing the full nature of the bug, I don't know.
Similarly, why are millions of other Photoshop users not seeing the same problem?
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serge fraeijs

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millions are already running Apple OS X 10.9.1, latest Adobe CC Photoshop [and] saving on NAS devices ?

I hope the below problem on MAVERICKS will be the solution... once solved by APPLE that's it :

---> https://discussions.apple.com/thread/...
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Chris Cox

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If you are using MacOS 10.9, you also need to make sure you are not using SMB to connect to a network server (it has lots of problems). Try CIFS instead.
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serge fraeijs

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we are using AFP...