Photoshop: CS6 quits unexpectedly in macOS (failure to install updates)

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
Hello,

hopefully someone can help me, i ́d be very grateful!

My photoshop CS6 (german) quits almost every 3 minutes unexpectedly while painting in it.
I have a mac book pro, mountain lion.
I use a wacom intous 3, my files are just about 70 mb large.

Thank you

Process: Adobe Photoshop CS6 [374]
Path: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
Identifier: com.adobe.Photoshop
Version: 13.0.0 (20120315.r.428)
Code Type: X86-64 (Native)
Parent Process: launchd [137]
User ID: 501

Date/Time: 2013-01-27 17:06:54.140 +0100
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10

Interval Since Last Report: 165032 sec
Crashes Since Last Report: 9
Per-App Interval Since Last Report: 18501 sec
Per-App Crashes Since Last Report: 9
Anonymous UUID: DDBF8C8E-0BCC-8596-4035-710C7FCE9EBA

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0xffffffffffffffff

VM Regions Near 0xffffffffffffffff:
--> shared memory 00007fffffe74000-00007fffffe75000 [ 4K] r-x/r-x SM=SHM

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.Photoshop 0x000000010070aabc boost::system::system_error::what() const + 1320124
1 MultiProcessor Support 0x000000010daf983f 0x10dac5000 + 215103
2 com.adobe.Photoshop 0x00000001016b0121 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 15048641
3 com.adobe.Photoshop 0x00000001016b0a60 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 15051008
4 com.adobe.Photoshop 0x00000001016b1189 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 15052841
5 com.adobe.Photoshop 0x00000001016ad696 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 15037750
6 com.adobe.Photoshop 0x00000001016d452e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 15197134
7 com.adobe.Photoshop 0x00000001016d4b22 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 15198658
8 com.adobe.Photoshop 0x00000001016d4cfe AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 15199134
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Wecker89

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Posted 5 years ago

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Photo of Chris Cox

Chris Cox

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You haven't installed any of the updates.
You have version 13.0.0, and are hitting a bug that was fixed in 13.0.1, but the current version is 13.0.4.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Make sure Photoshop is Up-To-Date: http://adobe.ly/PS-Up-To-Date