Photoshop: Cannot download PS CS6 purchase again because of download error

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  • Updated 4 years ago
  • Solved
  • (Edited)
Purchased my photoshop CS6 but during the downloading the system needs me to download the software again. When I return to "my order" the software cannot be found. What should I do??
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Liting Tham

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What is the exact error you are getting? Can you download successfully from here? - http://www.adobe.com/downloads/other-...
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Liting Tham

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Hi Jeffrey,

Thank you so much for the reply. The error message that I received was:
" A problem occurred while extracting the archive. Please try downloading Adobe Photoshop CS6 again"

I faced a downloading interruption during the downloading of the Photoshop_13_LS16.7z file and wonder if this may be the cause of this error.

Kindly please advise. Thank you.
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Liting Tham

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Hi Jeffrey,

Good news! The link that you sent me works! Thank you so much for the help and support once again.