Photoshop: CS6 - Progam Error with Background Eraser

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  • Updated 1 year ago
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I Have a problem with my Photoshop CS6 Extended version (64bit). I am not able to use the background eraser. The screen shows me a program error
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Dominik Lampe

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Posted 7 years ago

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Photo of Chris Cox

Chris Cox

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Have you installed all the Photoshop updates?
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Dominik Lampe

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Yes, I have installed the latest update 13.0.2 and today 13.0.3
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Chris Cox

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OK, then I'm not sure what's up.

Can you get the PSErrorLog.txt file from your Photoshop preferences folder?
(the entries there might offer a clue)

Also, which OS version are you using?
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Dominik Lampe

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I am using MacOS 10.8.02

How can I get the txt.file
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Chris Cox

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Again, it is in your Photoshop preferences folder.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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After supplying the program error log, try these steps to fix most issues: http://bit.ly/Troubleshoot_PS
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Dominik Lampe

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Hi Jeff,

have reseted the preferences but the error occurs again.
Please find attached the error file, hopefully this would help to identify the cause

2012:07:22 12:30:44 : tracked key 0000000000001728 of type P5_ADsc not found : 1 : REQUIRE failed
2012:07:22 12:30:44 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120315.r.428/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:07:22 12:30:44 : tracked key 00000000000012D0 of type P5_ADsc not found : 1 : REQUIRE failed
2012:07:22 12:30:44 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120315.r.428/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:07:22 12:30:44 : tracked key 0000000000000048 of type P5_ALst not found : 1 : REQUIRE failed
2012:07:22 12:30:44 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120315.r.428/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:07:22 12:30:44 : tracked key 00000000000012B0 of type P5_ADsc not found : 1 : REQUIRE failed
2012:07:22 12:30:44 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120315.r.428/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:07:22 12:30:44 : tracked key 0000000000000E88 of type P5_ARef not found : 1 : REQUIRE failed
2012:07:22 12:30:44 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120315.r.428/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:07:22 12:30:44 : tracked key 00000000000012A8 of type P5_ADsc not found : 1 : REQUIRE failed
2012:07:22 12:30:44 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120315.r.428/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:07:22 12:30:44 : tracked key 0000000000000EF8 of type P5_ADsc not found : 1 : REQUIRE failed
2012:07:22 12:30:44 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120315.r.428/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:07:22 12:30:44 : tracked key 0000000000000040 of type P5_ALst not found : 1 : REQUIRE failed
2012:07:22 12:30:44 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120315.r.428/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:07:22 12:30:44 : tracked key 0000000000000038 of type P5_ALst not found : 1 : REQUIRE failed
2012:07:22 12:30:44 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120315.r.428/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:07:22 12:30:44 : tracked key 0000000000000DB0 of type P5_ADsc not found : 1 : REQUIRE failed
2012:07:22 12:30:44 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120315.r.428/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:07:22 12:30:44 : tracked key 0000000000000D38 of type P5_ADsc not found : 1 : REQUIRE failed
2012:07:22 12:30:44 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120315.r.428/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:07:22 12:30:44 : tracked key 0000000000000030 of type P5_ALst not found : 1 : REQUIRE failed
2012:07:22 12:30:44 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120315.r.428/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:07:22 12:30:44 : tracked key 0000000000000028 of type P5_ALst not found : 1 : REQUIRE failed
2012:07:22 12:30:44 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120315.r.428/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:07:22 12:30:44 : tracked key 0000000000000BF0 of type P5_ADsc not found : 1 : REQUIRE failed
2012:07:22 12:30:44 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120315.r.428/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:07:22 12:30:44 : tracked key 0000000000000B78 of type P5_ADsc not found : 1 : REQUIRE failed
2012:07:22 12:30:44 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120315.r.428/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:07:22 12:30:44 : tracked key 0000000000000020 of type P5_ALst not found : 1 : REQUIRE failed
2012:07:22 12:30:44 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120315.r.428/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:07:22 12:30:44 : tracked key 0000000000000018 of type P5_ALst not found : 1 : REQUIRE failed
2012:07:22 12:30:44 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120315.r.428/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:07:22 12:30:44 : tracked key 0000000000000A30 of type P5_ADsc not found : 1 : REQUIRE failed
2012:07:22 12:30:44 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120315.r.428/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:11:05 17:26:22 : tracked key 0000000000001738 of type P5_ADsc not found : 1 : REQUIRE failed
2012:11:05 17:26:22 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:11:05 17:26:22 : tracked key 00000000000012E0 of type P5_ADsc not found : 1 : REQUIRE failed
2012:11:05 17:26:23 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:11:05 17:26:23 : tracked key 0000000000000048 of type P5_ALst not found : 1 : REQUIRE failed
2012:11:05 17:26:23 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:11:05 17:26:23 : tracked key 00000000000012C0 of type P5_ADsc not found : 1 : REQUIRE failed
2012:11:05 17:26:23 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:11:05 17:26:23 : tracked key 0000000000000E88 of type P5_ARef not found : 1 : REQUIRE failed
2012:11:05 17:26:23 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:11:05 17:26:23 : tracked key 00000000000012B8 of type P5_ADsc not found : 1 : REQUIRE failed
2012:11:05 17:26:23 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:11:05 17:26:23 : tracked key 0000000000000F08 of type P5_ADsc not found : 1 : REQUIRE failed
2012:11:05 17:26:23 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:11:05 17:26:23 : tracked key 0000000000000040 of type P5_ALst not found : 1 : REQUIRE failed
2012:11:05 17:26:23 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:11:05 17:26:23 : tracked key 0000000000000038 of type P5_ALst not found : 1 : REQUIRE failed
2012:11:05 17:26:23 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:11:05 17:26:23 : tracked key 0000000000000DC0 of type P5_ADsc not found : 1 : REQUIRE failed
2012:11:05 17:26:23 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:11:05 17:26:23 : tracked key 0000000000000D48 of type P5_ADsc not found : 1 : REQUIRE failed
2012:11:05 17:26:23 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:11:05 17:26:23 : tracked key 0000000000000030 of type P5_ALst not found : 1 : REQUIRE failed
2012:11:05 17:26:23 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:11:05 17:26:23 : tracked key 0000000000000028 of type P5_ALst not found : 1 : REQUIRE failed
2012:11:05 17:26:23 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:11:05 17:26:23 : tracked key 0000000000000C00 of type P5_ADsc not found : 1 : REQUIRE failed
2012:11:05 17:26:23 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:11:05 17:26:23 : tracked key 0000000000000B88 of type P5_ADsc not found : 1 : REQUIRE failed
2012:11:05 17:26:23 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:11:05 17:26:24 : tracked key 0000000000000020 of type P5_ALst not found : 1 : REQUIRE failed
2012:11:05 17:26:24 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:11:05 17:26:24 : tracked key 0000000000000018 of type P5_ALst not found : 1 : REQUIRE failed
2012:11:05 17:26:24 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:11:05 17:26:24 : tracked key 0000000000000A40 of type P5_ADsc not found : 1 : REQUIRE failed
2012:11:05 17:26:24 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 149 : REQUIRE failed
2012:12:18 09:42:55 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../sources/UImageStatistics.cpp : 5636 : REQUIRE failed
2012:12:18 10:30:04 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:30:56 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:36:21 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:36:24 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:37:23 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:37:27 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:37:36 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:37:55 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:37:58 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:38:03 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:38:16 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:38:47 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:44:00 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:44:06 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:44:57 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:45:22 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:45:29 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:45:51 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:46:19 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:46:40 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:46:47 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:46:53 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:46:57 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:47:05 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:18 10:47:16 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:20 15:41:17 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:20 15:41:24 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:20 15:41:36 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:20 15:41:44 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:20 15:41:53 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:20 15:42:12 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:20 15:42:16 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 08:49:51 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 08:50:22 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121126.r.23/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:19:25 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:19:32 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:19:47 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:22:11 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:22:14 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:22:33 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:22:45 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:23:23 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:23:26 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:23:39 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:23:43 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:24:03 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:24:06 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:24:14 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:24:24 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:24:38 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:26:07 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:26:12 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:26:20 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:26:26 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:26:33 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:26:59 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:59:35 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 09:59:48 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 10:00:02 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 10:00:07 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 10:00:16 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 10:00:20 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 10:00:28 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 10:00:32 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 10:45:17 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 10:45:31 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:21 10:45:35 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:22 14:26:28 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:22 14:33:04 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:22 14:33:24 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:22 14:41:05 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:22 14:59:41 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:22 14:59:48 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:22 15:00:10 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:22 15:00:22 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:22 15:00:25 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:22 15:00:54 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:22 15:17:39 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:22 15:17:47 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:22 15:17:51 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:22 15:17:56 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:22 15:32:41 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:22 15:33:01 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:22 15:33:05 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:22 15:33:34 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:22 15:40:04 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:22 15:40:30 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2012:12:22 15:40:34 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20121213.r.26/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed

would this help

Krs
Dominik
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Chris Cox

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UTrackResourceImp.h is due to a problem with a scripting plugin.

SelectSuite appears to be the problem with the background eraser.
Thanks - that was exactly what I needed!

We'll write up a bug on this and fix it after the holidays.

(and I'm away from Watson right now - Jeff or Pete - can you assign this to me?)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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We will get it logged.
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John Gibbs

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I have a notification window:
' Could not use the background eraser because of a program error'
Can you help please.

This reply was created from a merged topic originally titled
Photoshop: Error "Could not use the background eraser because of a program error".
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John Gibbs

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Jeffrey,

After resetting prefs etc, still not able to use background eraser

John
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Chris Cox

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And we can't reproduce the program error -- I see in the code where it comes from, but we can't get it to happen.

Most likely there is some specific setting or image content that makes it occur - but we don't know what that is. (and even inspecting the code doesn't help)
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Pete Green, Customer Advocate

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Chris -- I was able to repro, I updated the bug to reflect my repro case that should be easily reproducible. There is a recording of it as well.
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Scott Pasewalk

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Seems to only happen when the 'protect foreground option' is checked.
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Dominik Lampe

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But that is One of the advantages of this tool
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Sergey Yakunin

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I found that this error ("Could not use the background eraser because of a program error.") comes only if limits=continous and protect_foreground_color=true.

Here is last two string from preflogerror:
2013:10:17 15:18:12 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20130521.r.44/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
2013:10:17 15:18:19 : /Volumes/workarea/PS_13.1_Mac_Daily_Retail/20130521.r.44/photoshop/main/photoshop/xcode/../refbottlenecks/SelectSuite.cpp : 2156 : REQUIRE failed
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Fixed in 14.0 or later.
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Gary Edmunds

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Wait, so the only way to fix this issue is... to upgrade to the Creative Cloud? So those of us who plopped $1,000 on CS6 are out of luck?
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andipandi

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Is this true? Only fix is CC?
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Ken Henson

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Screw CC, I am done letting Adobe data mine my PC, and lag out my computer with their spam ware. The answer is to switch to things like Portrait Pro, and Smart Photo Editor. It is time to stop allowing Adobe to dictate to the world.
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richard swearinger

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Six years later and the error is still happening. Bummer.