Photoshop CS6 Jittery Cursor in Mountain Lion (MacOS 10.8)

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  • Updated 6 years ago
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My cursor gets jittery when it's moving over the layers pallet. When I move the cursor over the canvas and back to the layers pallet, its fine...until I click a layer, then it get jittery again. I'm running CS6 with Mountain Lion and began after OS install.
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chris richardson

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Posted 6 years ago

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Matthew Little

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I'm having the same issue that Chris described. And as with his case, my problems began immediately after the Mountain Lion install. Have spent the last 7-10 days searching online for a solution with no success.
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Chris Cox

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Let Apple know about the problem.
And we'll see if we can reproduce it and document it for them.
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chris richardson

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So i've noticed when i have my PS canvas extended behind the layers palette, the mouse doesn't jitter at all, but will often times disappear. But if i keep my layers palette outside of the canvas area, my mouse gets jittery, but doesn't disappear.
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Anthony Tortoriello

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My issue is that now my cursor simply disappears more than not in Photoshop and I have to command tab to finder or another open app and then back into PS to get it to display properly again...which is brief and then repeat this over and over and over....NOT cool.
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Chris Cox

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So either the graphics card driver or another utility is messing with cursor drawing.

Are you also on MacOS 10.8?
Do you have a tablet connected by chance?
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Anthony Tortoriello

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Yes I am on 10.8 and do have my Wacom Intuos4 connected...never had this issue until Mountain Lion.
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Chris Cox

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You might want to check with Wacom - they've identified a few problems that will need a driver update.
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Anthony Tortoriello

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They just came up with an update yesterday and still the same.
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Bernard Andre

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I upgraded to mountain lion and the cursor disappear over the layer or tool palet after a few minutes of working perfectly. Anyone found the solution to this annoying issue?
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Anthony Tortoriello

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I think they are still waiting for Adobe to come out with an update...it happens to me ALL the time and is happening as I speak working in PS. Are you using a Wacom tablet or anything Bernard or disappearing with only the mouse?
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Bernard Andre

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I am using the Wacom Tablet. Do you think that the tablet is the issue?
This is so annoying as I spend most of the day working on photoshop... As I am now.
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Anthony Tortoriello

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Well Wacom just released a new updated driver which I installed and still the exact same issues no better no worse....I also work closely with Wacom because they are a client and believe something still has to be done on their end and Adobe and even possibly Apple communicating on this issue. Mountain Lion is obviously playing a major part in this so Apple has to communicate with both Adobe and Wacom...just now when typing a response that I had already written my cursor stopped responding even in Safari and am writing this response all over again...so the OS is sucking big time with Wacom from my experiences at least! For now I am command tabbing into another open app or finder and going back into PS to get the cursor to reappear...hardly ideal when working with the latest and greatest computer, OS, tablet, and software! Super frustrating to say the least.
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Matthew Little

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I know that a lot of Wacom users are having this problem, but I'm actually using a Logitech Performance Mouse (no tablet at all) and have had this problem since the day I did the install. I do not think that it is specific to Wacom.
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Ray Stofberg

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I have the same issue. ML and a Wacom Intuos4. I keep loosing my cursor. extremely annoyuing and time consuming. ay of you also experiencing a general sluggishness in the tablet behaviour?
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Anthony Tortoriello

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Yeah at times I lose complete control/power with my Intuos5 large tablet and becomes unresponsive all together with every application. Normally it is just very bad with the vanishing cursor thing, but actually gets worse as I said. VERY frustrating and better get remedied soon!!!!!
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Peedu Tuisk

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Still going on, freaking driving me nuts. Cursor lags, stutters, sometimes disappearing all together (alt tab to another program for a split-second usually brings it back though). But the cursor lag on layer panel is so annoying.
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Chris Cox

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Have you let Apple and Wacom know how much this frustrates you?
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Peedu Tuisk

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Thank you for taking the time to reply to us. I had a Wacom 3 years ago, about 3 OSX versions back, I couldn't find any traces of any drivers to delete, I would like to remove it all together. How could I let Wacom know this frustrates me?
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Anthony Tortoriello

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I spoke to Wacom and it's happening with other third party devices other than just tablets so most likely it's on Apple's side. And I have had my tablet freeze up all together meaning my cursor is unresponsive and Wacom is aware of this and working on a drive update to resolve that. That is a separate issue though than the disappearing cursor in Photoshop for example. So yes I have let them also know how much this frustrates me! :)
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Chris Cox

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Anthony - Sadly, that's what I suspected - it does appear to be an OS issue.

Peedu - most of the people here are using Wacom tablets, but it sounds like it's an OS issue not specific to Wacom.
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Anthony Tortoriello

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Yes supposedly for sure not specific to Wacom tablets from what my contacts at Wacom are saying. Apple hopefully addresses this sooner than later....really it is not a fun environment to work in at the moment...it's more than an inconvenience...it 110% slows down my workflow significantly.
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Ray Stofberg

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I have let both Apple as well as Wacom know what I think about this.

One question from us, has Adobe contacted Apple about this to let them know what is happening???

I know for sure that Adobe has more 'clout' with Apple than us as a small group of users (compared to the fast majority of Apple users).
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chris richardson

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agreed. And since they can't replicate it, how do they know it's an OS issue? Additionally, since Photoshop is the only software i'm experiencing this issue, it seems like there may be some culpability between both parties and not strictly an OS problem.
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Chris Cox

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Because of logic, based on the reports we've seen, plus knowledge of the code (that just gets the coordinates from the OS and does the same logic and math on all OS versions, but only fails on 10.8).
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Chris Cox

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Just because you are seeing a problem does not mean that everyone is seeing the same problem. There may be some OS preference, another application, utility, or driver involved, or some random factor (uninitialized variables, etc.) that makes it show on some machines and not others.
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Anthony Tortoriello

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Dude why is it always as if there is some excuse! This is messing up BIG time and TOTALLY unacceptable. I have a $15k computer with the latest OS and a brand new Intuos5 large tablet with the full CS6 Master Suite and can't use it every creatively without an issue that gets in the way of my workflow! This IS unacceptable period and instead of saying it's a preference or some other application when everyone on here is saying it's only with Adobe makes little sense. There is an issue and the only thing that should be being said from Adobe on their support forums is that Adobe is looking into this asap until it's fully resolved! This has been going on for way too long and no way it's happening to only a few people. Many are too lazy to speak up anyway so can't depend on those...we are speaking and letting our voices be known so pay close attention....sheesh. I have to do stupid work arounds every time I am retouching images which does cost me time which in turn costs me income!
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Chris Cox

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Please read the other posts in this topic.

And please let Apple know that you find this unacceptable, and maybe they will fix it sooner. But there is not much that Adobe can do for a bug that gives every indication of being in the OS itself.
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Peedu Tuisk

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Also, another thing I've noticed which hasn't mentioned in this thread: the cursor sometimes clicks "through" the layers pallet, bringing whatever's in the background to the front. This happens rarely but enough times for me to register it only happening in Photoshop and while cursor is on the layer pallet area.

I did some extra digging: The jittering only happens after I actually click on any pallets and then hover above layer and styles pallets, it doesn't happen when I hover over some other pallet like Character (so this problem is connected strictly to the list areas inside pallets, like list of Channels etc) and it also doesn't happen if I click on the top menubar or toolsbar and then hover over layers/styles pallet, making me think clicking on the pallets somehow brings it to front even though there's no visual cue? And it doesn't happen if there's an artboard moved "behind" the layers pallet. Happens with and without application frame and with any mouse. Hope this info is helpful in some ways.

Some people have also noticed this on Firefox. General conclusion is that it's a OSX and Wacom drivers issue.

Apple links to let them know about the issue:
https://discussions.apple.com/thread/...
https://expresslane.apple.com/Getprod...
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Bernard Andre

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It's been 2 months now that I am having the worst time editing my pictures on photoshop CS5 since I upgraded to Mountain Lion
It works fine for about 10 first image manipulations and the more I work on a photo the worst it gets...

My assistant has no problem when he works on his laptop and trackpad, but as soon as he uses a mouse or a tablet, he has the same problem.

PLEASE FIX THIS NOW! IT'S BEEN 2 MONTHS.
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Chris Cox

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Yes, we hoped that this would be fixed in the 10.8 dot releases, but it has not yet been addressed by Apple.

Please let Apple know that you consider this serious problem and need them to fix the OS bug sooner rather than later.
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Ray Stofberg

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Chris,

My workflow is a true nightmare at this moment. I have no other options besides Wacom and PS which makes it even more frustrating.

It has now gone sofar the even the brush sometimes simply 'hangs' for a few seconds besides sometimes disappearing when moving from images to pallets and back.

I think many of us have done so already, I know I did. I certainly hope Adobe is going after this as well. It would be nice if Adobe could at least acknowledge the issue and state it is doing whatever it can to fix this for us.

It now just seems we get send from pillar to post...
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Chris Cox

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We've reported this to the parties that could be responsible for it, and done as much investigation as we can -- and all we know is that the cause appears to be something outside of Photoshop.
We'll keep investigating, but there's only so much we can do about external bugs like this.