Photoshop CS6: How do I get my Aiptek HyperPen tablet to work? (driver bug)

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Same problem using Aiptek's HyperPen 10000U. Though it worked perfectly in PS CS5, in CS6 I can't get pressure sensivity. I doubt the problem is driver related since when checking the Pen Tablet aplication in windows, pressure works flawlessly.

The drivers I'm using are specific for win7x64 and I'm using PS x64. I supose PS6 still isn't ready for all tablets.

Note: This topic was created from a reply on the Photoshop: CS6 Brush tool - Pressure sensitivity sometimes fails from stroke ... topic.
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ricardo duarte

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Posted 6 years ago

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Chris Cox

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Yes, you will need a driver update from the tablet maker - the knockoff tablet makers have problems with their drivers every time a new version of Photoshop ships (and we don't know why). Apparently they have hacks for each specific version of Photoshop, and need to update their hacks for each new version.

And some other apps may be using a different tablet API, where the driver might be working.
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ricardo duarte

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I'm sorry if this is a dumb question but this is odd. I mean, something works everywhere except on your software and the problem is with the driver?

So the solution would be having PS CS6 use the same API other apps use, right?

Just for the record, let me re-upload the screenshot with pen pressure working outside PS CS6

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Chris Cox

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Yes, it is a problem with the driver. We've been through this with every major Photoshop release - and Aiptek has to update their driver every single time.
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ricardo duarte

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PS: Pen Pressure does works with some brushes, but not all. It seems all brushes that open with the 3d animation on the top left corner won't use pen pressure. Some of the dry media brushes seem to respond to pressure even though the yellow triangle saying I need a pen with pressure Is this normal? check the screenshot.

The pen works, pressure doesn't. Besides, I keep getting the C++ R6025 error - "pure virtual call", when using the tablet.
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Chris Cox

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Yes, only brushes that have pressure settings will respond to pressure. The brushes that don't have pressure settings enabled aren't going to respond to pressure.

We may be getting partial information from the driver -- please check with Aiptek for updates.

And yes, the pure virtual error is probably from the driver.
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ricardo duarte

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Arghh I'm mad! Neither Aiptek nor Adobe have solved the problem... I've been without my tablet since CS6... If pen pressure works in windows 7 how can you say the problem is with the driver and not with PS? This doesn't make any sense... Seems more like Adobe doesn't care...
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Chris Cox

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Adobe can't fix bugs in Aiptek's drivers, only Aiptek can fix their drivers.

We care, but you're talking about a third party driver (with a long history of problems) that doesn't work, not part of the Photoshop code.
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ricardo duarte

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I'm sorry, I don't understand how can it be a driver problem if the tablet has pressure on Windows7. My system gets pressure, Photoshop doesn't. I don't understand your reasoning.

Also, if photoshop doesn't support the official driver, why hasn't it provided one that does work?
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Chris Cox

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Photoshop supports any driver that supports the standard tablet APIs. But if your driver does not support the standard tablet APIs, then it will not work. Please contact your tablet vendor for driver updates.