Photoshop: CS6 has encountered a problem and needs to shut down..

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  • Updated 5 years ago
  • (Edited)
This happens to me 4-5 times per day and its it is driving me nuts! It shuts down, erases all of my preferences and actions. What can I do to fix? I subscribe to the creative cloud.
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Toni Fogarty

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Posted 5 years ago

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David, Official Rep

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Howdy Toni,

Are you running on Mac or PC? Have you update to the latest version? Are you getting any crash report or crash log? What kind of things are you doing before the crash?

Let me know,
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop: