Photoshop CS6 freezes when using Move Tool

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  • Updated 4 years ago
I've been using Photoshop CS6 for awhile and not had any major problems with it. Just recently when trying to use the Move Tool it worked fine until selecting the "Show Transform Controls". Photoshop then freezes, and I cannot get it to close even if I open up Task Manager. Then finally it crashes. Anyone have any idea as to what this could be?

Additional info:
Windows 7 64-bit OS
Genuine Intel(R) CPU U4100 @ 1.30GHz
Mobile Intel(R) 4 Series Express Chipset Family
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Oceane

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Posted 4 years ago

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Chris Cox

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OK, so it's crashing, and the freeze is probably waiting for the OS crash reporter to run.

First, make sure you have all the CS6 updates installed.

Also, details from the crash report (like the name of the faulting module) would help.
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Oceane

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I noticed it says no video card detected, doesn't sound good. But I believe I'm not fully up to date. I shall update and see where that gets me. Thank you so much, I appreciate your help!

Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 2
Processor speed: 1296 MHz
Built-in memory: 3999 MB
Free memory: 2488 MB
Memory available to Photoshop: 3410 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
Photoshop crashed on 2/8/2014 at 7:32:52 PM
The GPU Sniffer crashed on 2/8/2014 at 8:24:39 PM
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 800, right: 1280
No video card detected
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 448.3G, 210.9G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
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Chris Cox

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Your video card driver crashes every time Photoshop tries to get information about it. Yes, you really need to update the video card driver from the GPU maker's website (Nvidia, AMD/ATI, or Intel).

Also, you need to update Photoshop -- you haven't installed any of the CS6 updates.
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Oceane

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Okay, thank you so much for your help! Much appreciation! (: