Photoshop CS6 File association mess-up

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  • Updated 6 years ago
I just subscribed to Adobe creative cloud. I installed the necessary applications and then deleted my previous version from the PC to save hard drive space.

After doing this, I am completely unable to re-associate any .psd file with the Photoshop program. I have tried all of the various tricks, but to no avail. Photoshop will simply not be accepted as the program to link to the files.

I havent been able to check many other file types. Illustrator and Acobot have no such issues. please advise, because it is completely messing up my work-slow and Bridge is less than useless for me on my current job, without this.
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Simon Dennehy

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Posted 6 years ago

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NORMAN BLACK

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This sounds like what happened to me and an uninstall, then a clean up of old CS install stuff and then reinstall CS6 corrected the issue. To clean up old install stuff try using the creative suite cleaner tool.
http://www.adobe.com/support/contact/...

No cloud for me. In my case, once CS5 was uninstalled, Bridge tried to open file(s) using CS4 which was uninstalled years ago. My current PC started out with CS4, then upgraded to CS5 and now CS6.

I looked in the account folders and the Adobe uninstall left behind all kinds of droppings of CS5 and CS4 and apparently something was still pointing to a CS4 setup.

Hope this helps.
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Simon Dennehy

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Thanks for the prompt reply Norman.

I'm running a 64 bit system, which only adds to the complication. I can see, exactly what your'e saying, in terms of the trail of CS4 & CS5 files and folders. Maybe the cleaner would do my computer the world of good.

Much appreciated and I'll let you know how it goes!
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Elizabeth Simcock

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The cleaner didn't do it for me. I'm also running a 64-bit system. Win 7. After broken file associations after CS6 Design & Web install, I tried a few of the recommended fixes (set associations in Bridge, hack at registry) with no luck. I then uninstalled the whole package, ran the cleaner, and reinstalled just Photoshop CS6 Extended. No good. If I right click a jpg and select open with, then Photoshop CS6, it opens in Windows Photo Viewer. I'm about at my wit's end.
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Brett N, Official Rep

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What sort of reg hack did you do?
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Elizabeth Simcock

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As I said, it didn't work (in truly odd ways) but with the hovering presence of one of our IT group folks, I edited HKEY_LOCAL_MACHINE > software > classes > jpegfile > shell > open > command to reference the photoshop.exe file. Logout/login populated that through to the entry in HKEY_CLASSES_ROOT but the files still opened in Windows Photo Viewer. Our IT dept decided it was time for a full machine upgrade anyway, so they gave me a new box, and I started from scratch. File associations were still wonky, but correct in Bridge this time, and when I set open with Photoshop 6 by right clicking on a jpg file in windows explorer, it stuck this time. Nasty solution, but there's definitely something off with file associations when installing CS6 (even a full install, after using the adobe cleaning tool) on a machine with previous CS installs.

Even after the install on a fresh machine, one of the recommended programs for opening jpgs via right click was Illustrator :\

For anyone still having troubles, I'd sadly recommend a system wipe.
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Simon Dennehy

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Hi all.
Reporting back... took me a while to set time aside...
I completely un-installed everything. Well, I found it such a long process to uninstall all of the creative cloud programs because i had to delete them all individually so instead.....
I ran the cleaner tool. http://www.adobe.com/support/contact/...
Then I went to the Control panel > Programs and Features - then individually un-installed the adobe programs. This was then very quick to delete after the cleaner tool.

After re-installing everything again, and the problem appears to be solved fully.