Photoshop: CS6 Extended Configuration Error 1

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Photoshop CS6 Extended Configuration Error 1?

Version of Photoshop = CS6 Extended
Bit of System= 64 Bit
Platform- Windows 7 Home Premium
Error i recieve when starting up photoshop CS6

"Configuration Error"

Please uninstall and reinstall the product.

If this problem still occurs, please contact Adobe Technical support for help, and mention the error code shown at the bottom of this screen.

Error 1
http://www.adobe.com/support/

Any ideas i'm open to anything. Thanks

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andrew quaas

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Posted 4 years ago

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Alexander Schwarz

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Get the same error on OSX 10.7.4
CS6 worked just fine. Suddenly when opening CS6 I get the error message.
Installed it through CreativeCloud

Rebooting and fixing permissions didn't work
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Jeffrey Tranberry, Chief Customer Advocate

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Have you tried restoring your prefs?http://helpx.adobe.com/photoshop/usin...

Did either of you have the Photoshop CS6 beta installed? If so, how did you uninstall it?
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Alexander Schwarz

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I did't have the Beta on this system.

Restoring prefs did't work either
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andrew quaas

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unfortunately i would love to try this, if only i can get photoshop to start up with out receiving this error every time i open it up any more ideas i tryed uninstalling reinstalling but same thing occurs thanks again
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andrew quaas

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and i have had the beta version installed before but got rid of it before i even installed photoshop cs6
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Jeffrey Tranberry, Chief Customer Advocate

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Andrew, how did you uninstall the beta?
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andrew quaas

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by going to the control panel > programs > uninstall a program > adobe photoshop cs6 beta > remove preferences > remove photoshop cs6 and cs6 64bit
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Jeffrey Tranberry, Chief Customer Advocate

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My guess on this one is that there's a stale component that wasn't uninstalled correctly that the installer/app doesn't like.

How to uninstall the Photoshop CS6 beta correctly: http://forums.adobe.com/message/43617...

If something wasn't uninstalled correctly, one can use the Adobe Creative Suite Cleaner Tool: http://www.adobe.com/support/contact/...

and try reinstalling.
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Haydn Shafford

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I am also having this trouble and its only with the trial. I did have the beta and this did happen and i thought it was just a beta problem./ So i waited for the trial and its still happening. What you said above did not work.
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Timo Rychert

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Same problem also happening over here.
To give you further details:

It only occurs when Mac OS X's "Open With" command is used to initialize Photoshop (otherwise Photoshop can be opened just fine). What also happens then is that a second Photoshop dock Icon appears and starts bouncing up and down and then you receive the error message.

(Second means that there already was a Photoshop CS6 icon in the dock in the first place)

This happens no matter if Photoshop is already running or not.

This did NOT happen with the Beta version.
The beta version was uninstalled by using the Uninstaller in the PS6 folder. Additionally we tried deinstalling it with the Adobe Cleaner, both didn't help.
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Timo Rychert

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Why is my comment published under my actual name and not under my user name?

Don't you guys care about privacy?

I'm not very keen on having my name spread over tons of message boards.
Is there any way to change that back? You guys have my actual name anyways, so why would it need to be displayed here?
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Haydn Shafford

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I have noticed that for some reason the 32 bit version works. It is very odd as i have 2 hard drives and even if i want them both to go on to the one where the OS is not the 32 bit version always goes to the OS drive and the 64 bit to the non OS drive. The 64 bit version always comes up with Error 1, however the 32 bit version seems to come up and work fine.
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Ryan Fisher

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Photoshop CS6 Trial Version.

I'm having this same problem. 32 bit version starts up without any issues, 64 bit will not start and throws this same error. I ran the Adobe Support Adivsor and it doesn't show any errors during the install process.

I've:
- Uninstalled
- Run Adobe CCC as noted by Jeffery above
- Manually checked to make sure both versions were removed
- Reboot, reinstall, same issue.

I did find this KB article for CS5, http://helpx.adobe.com/x-productkb/po...

I don't know if this has changed for CS6 but "Adobe PCD folder" is not created in the 64bit CommonFiles directory. It is created in the x86 CommonFiles directory.

I have the 64 bit version of Bridge installed as well, and it runs without error.
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Crimson_Pandora

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Same problem for me but I didn't have the beta installed before. The 32 bit version works just fine but the 64 bit version won't start.
I thought the problem might be because of the way my computer is set up: I am running Windows 7 64-bit on a SSD, C drive and default location of program files is changed to a separate hard drive, E drive. I have installed both versions on the SSD, but why only 32 bit version work fine then ?
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fariba

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Adobe robohelp html
"Configuration Error"

Please uninstall and reinstall the product.

If this problem still occurs, please contact Adobe Technical support for help, and mention the error code shown at the bottom of this screen.

Error 1
http://www.adobe.com/support/

help me
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Shafiq Pradhan

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SOLVED (for me :p)
I had the same error. Im running on a 64 bit system. I found the error came up because i had altered the default installation path in the registry (i use an ssd as well). As soon as I put it back to defaults (pic is attached for your reference) Photoshop 64bit opens with no problems but when I change it again, the same error comes up. Make sure you take a backup of your registry before you edit it! Make sure that your registry matches mine then it should work.
Hope this helps someone :)
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Shafiq Pradhan

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Hi Paul
1) I changed the registry back to the default and then reinstalled but during the install, just manually change the install directory to your HDD. So during any installation i do, i know just do one extra step and change the directory to my E:\ drive. So far no problems!!!

2) Its happening on both, when i had the problem i was in the same situation as you, but it made no difference with the serial number, the problem is always there if there is a change in the registry.

Hope that helps! :)
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Paul Benson

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Thank you for your time in confirming the work around. Time to uninstall and change my settings and see what else may break.

Pauley
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Bla BlaBla

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Shafiq Pradhan, thank you very much! It works perfectly!
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Shafiq Pradhan

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No problems. Glad this can still be of help!
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K T

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how do you do it? please explain it step by step because I'm really confused
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photoshop beginner

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please help me to resolve this problem
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Pete Green, Customer Advocate

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Hi Photoshop Beginner,

How did you get that message to pop up?

Since this is a different behavior than the original post, can you post your screenshot and question in a new post?
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photoshop beginner

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https://d37wxxhohlp07s.cloudfront.net...
click above link...
when i try to change preferrence settings..this dialog box appears..unable to close this dialog box...what should i do..?
when i click on prefernece>perfomance.
i can't even click on perfomance suddenly it appears...
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Pete Green, Customer Advocate

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Reset the Photoshop preferences by pressing and holding Shift+Option+Command (Mac OS) immediately after you start Photoshop.
Click Yes when asked if you want to delete the Adobe Photoshop Settings File.
Try again

Does that help?
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photoshop beginner

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i did it...but it didn't works
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Nguyễn Hải Quang Minh

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If you meet this error, you should try to check "Verify permissions Adobe software" (their folder on Program Files & Common Files)
If you are using Windows 8, this problem always and I solved by Run it with Run as administrator right click
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Fahad Otaibi

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Hey I'v got this problem before and I solved it... try this
Go to Photoshop folder location
for example: My photoshop folder location is C:/User/Program Files/Adobe/Adobe Photoshop Cs5
once you open the photoshop folder you have to look for the program icon
I mean the icon of the photoshop
then right click and select send to > Desktop or any location you want to make a short cut in it.... then double click on the icon and it should work. sorry for my english i'm from KSA :)
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1 1

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Hi i get this error whenever i open any adobe product i have done everything mentioned above what to do next

screenshot attached
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bcalbatros bcalbatros

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Photohop "Configuration Error" hatası alanlar ve programı açılmayanlar bu sayfayı ziyaret etsinler;

[url=http://sorunlublog.com/photoshop-conf...]
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bcalbatros bcalbatros

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