Photoshop: CS6 crashes when print is selected

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  • Updated 7 months ago
  • (Edited)
Hi
I get very repeatable crashes with photoshop CS6 when a printer has moved from USB port to another. Photoshop keeps info about the last used printer associated with a file and if that printer has an issue, CS6 will often crash. Here is the signature:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 13.0.1.0
Application Timestamp: 5022da9d
Fault Module Name: StackHash_abd3
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec4aa8e
Exception Code: c0000374
Exception Offset: 00000000000c40f2
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: abd3
Additional Information 2: abd37d272f1b32d78fe153539d0c1b7c
Additional Information 3: 73bd
Additional Information 4: 73bdc1db017ff90109a67fa2da91a7f3

If the same file is opened again, it will crash again. Solution is start with a new file and move all the layers to the new file.

I have seen this behavior on multiple computers, with different printers, so not likely to be a driver problem.

Allen
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Allen Roberts

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Posted 7 years ago

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rey jefferstone

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guys I was looking the problem of this issue and somehow I manage to find the temporary solution. so it seems when you save the file its save all the printer preference for that file. doesn't matter which USB you plug the printer or make it default or not just make sure the last printer you use to print the error file connected. what I did is just open new page in Photoshop, then go to printer menu. the printer menu will open, then setting the main printer as the last printer setting you use to print the error file. then open the error file and try to print. the print menu will shows up. its works well with me, hope it works with you all.
(Edited)
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Making Common

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Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings.

Saved old printer settings is the problem.. This will work.. After the said instruction, there is a prompt Delete current settings, click yes..
(Edited)
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Brian Bahia

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I was having this issue and was able to resolve the problem.

I installed an Epson drive that came packaged with the desktop software as opposed to the one that was standalone, and the install experience was different from the standalone so I thought that might help.  

The issue had been persistent with Photoshop print dialog causing the crash from any image, so I also uninstalled photoshop.  

I rebooted several times during the process and was able to print after reinstalling photoshop and reinstalling the driver.
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Greg S.

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I recently trashed a Canon printer that I had been using for several years, thus embedding the information into numerous image files in Photoshop CS6.  The replacement printer is an Epson.
I've found two possible solutions to the Photoshop Crashes when print is selected problem:

I'm a PC type, so I'm not sure what the procedure is for MACs.

(1)  In other posts on several forums, I found reference to "Delete the Photoshop preferences file by holding down the CTL/ALT/SHIFT keys when opening Photoshop" and separately, "reset the printer information in the photo file by holding down the space bar when opening the image file."
Neither of these two solutions worked consistently, however, I have been able to repeatedly replicate the solution by using BOTH of the above solutions in sequence.  

Open CS6 with the CTL/ALT/SHIFT keys, agree to delete the preferences file, then open the image file using the space bar (I open the image files from Bridge), and agree to any pop-ups that appear.  (The pop-ups deal with the printer not available, and incompatible with the current version of Photoshop).  End result is the print dialogue with my new Epson as the default, although I still have to go into printer properties and reset paper type/size and other parameters.

(2)  I haven't checked this one out completely, but when you remove certain printers, not all of the driver/spooler information goes away.  First, delete the offending printer using the Devices and Printers feature.  Reboot.  Press the start menu key and type "Print Management"  Open the program.  In the left column, drill down through "Print Servers>YOUR COMPUTER'S NAME>Printers."  Ensure the printer is no longer listed.  Go up to "Drivers" and find the driver for the deleted printer.  Right click and Delete.  This will delete the driver and all related files.  Using this method, I have been able to retain the Photoshop preferences file, and just agree to the final two pop-ups about the printer not available and incompatible.