Photoshop: CS6 crashes on the new 13" MacBook Pro Retina when open a psd-file (font cache)

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  • Updated 4 years ago
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  • (Edited)
I just bought the new 13 inch MacBook Pro Retina and installed Photoshopt CS6. I know it doesn't have Retina support, but my problem is that the app crashes. When I try do open some of my psd-files I created in Photoshop CS5 the CS6 Photoshop freeze and I need to Force quit the app. I don't know why it crash when I try to open some psd-files but others is ok to open. Can it be some problem whit the graphic card in the new 13" PowerBook Retina? I have tried to change the resolution on the screen and disable the "Graphics Processor to Accelerate Computation" but still the same problem.
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Felix Bridell

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Posted 6 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would guess it's a font problem.

I would go down the list of things to trouble-shoot in this document:

http://blogs.adobe.com/crawlspace/201...
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Chris Cox

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Without the crash report, we can't be sure.

But do make sure you have the 13.0.1 update installed.
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Felix Bridell

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I use the 13.0.1 update. I would like to send you the crash report, but after I restart Photoshop it never show me the dialog window where I can send the crash report to you. Can I do it an other way?

Photoshop CS5 works good on the machine.
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Chris Cox

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The system keeps the crash logs for a while, and the Adobe crash reporter keeps logs as well -- check ~/Library/Logs/CrashReporter and ~/Library/Logs/Adobe/LogTransport/Archive/Adobe Photoshop CS6
And don't forget that by default, MacOS 10.7 and up hide your Library folder.
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Felix Bridell

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I also use the FontExplorer X Pro from Linotype to manage my fonts.
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Felix Bridell

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I cleaned the System Font cache, and now it works.
Thank you so much for the help! You saved my day (and paycheck).
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Great. I figured it was something with fonts because of the specific files (probably files with text layers) causing the fonts/cache to be parsed. Thanks for closing the loop.
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MJ Copeland

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Problem is, I am only using fonts supplied by Adobe Photoshop! My old fonts would not work with OS 10.8. What do we do about that please? Are you saying that Adobe is supplying the buggy fonts?
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Chris Cox

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No, he was referring to corrupt third party fonts, and the fact that MacOS can sometimes corrupt it's own font cache even with perfectly good fonts.