Photoshop CS6 crashes during panning and zooming.

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  • Updated 6 years ago
I'm creating some tileable textures with Photoshop CS6. The program has crashed three time in the last 30 minutes. I'm not doing anything intense. Basic painting with the brush tool, panning, and zooming. I really wish I would have kept Photoshop CS4 on my computer. I've been using Photoshop everyday for over 6 years, and this has never happened to me, three crashes in less than an hour!
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Andrew Roane

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Posted 6 years ago

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Chris Cox

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Did you install the 13.0.1 update?

Which OS version are you using?

And have you updated your video card driver from the GPU maker's website?
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Andrew Roane

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Chris, thanks for the quick reply.
- Yes, I have 13.0.1 x64 installed.
- Windows 7 64-bit.
- Yes, coincidentally, I installed an updated graphics driver this morning. I am using an Nvidia Quadro 3800 GPU. Quadro driver version 305.93.

- Photoshop just crashed again. This time it stopped working the moment I hit 'D', to reset to default colors.

Thanks,
Andrew
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Andrew Roane

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- Windows 7 Pro, just to clarify.
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Chris Cox

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The only crashes we've seen happening that often were due to video driver bugs or third party plugins bugs (especially font managers).
You can try turning off GPU usage in Photoshop's preferences (then restart PS) to see if that helps.
If you have third party plugins, you can try disabling those as well.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Troubleshoot Graphics Card Drivers:

http://blogs.adobe.com/crawlspace/201...
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Andrew Roane

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Thanks guys. I'll see what I can do. Your help is greatly appreciated.
- Andrew
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Cool. Let us know how it turns out. My guess is going directly to your card manufacturers website (nVidia/AMD) and updating the driver will fix this.