Photoshop CS6 Action Player Bug Make Adjustment Layer Applied to all may be Clipped

  • 1
  • Question
  • Updated 6 years ago
I reported the wrong Case number and Bug number the last time I tried the report this bug.

June 10, 2010 I opened a case problem on CS5 and Adobe withdrew the case
Case #0181636711 and became Bug # 2679265

Sept. 30, 2010 over my August 27 objection of Adobe Closing the case without providing a fix. August 11, 2010

Notes to Customer
Wednesday, August 11, 2010 1:58:23 PM PDT
Hi John ,

Thank you for getting back to us.

I would like to apologize for the delay in providing you a faster resolution to your issue and appreciate your patience with us.

I have logged this issue with my Product Team and Engineering Team as
Bug #{2679265}. Adobe’s Engineering Team will look into this issue, and
if in the future a resolution or fix is possible, it will be available
from the Adobe Systems product update web site: htt
p://www.adobe.com/downloads/updates/

I am closing case#{181636711}, if you have any new information, please
contact my team within 14 days, with the details, so we may re-open the
support incident.

Notes from Customer
Friday, August 27, 2010 8:15:11 PM PDT
I want this case open till it is resolved. Your trying everything to close it unresolved. Please fix bug #{2679265}.

For more information look at http://forums.adobe.com/message/43971...
Note the wrong Case and Bug number is throughout that thread again the correct numbers are Case #0181636711 Bug # 2679265

The thread has all the information you should need to fix the problem. Apologies for writing Adobe Support Sucks but I frustrated its going one two years now.
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John McAssey

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  • frustrated

Posted 7 years ago

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John McAssey

  • 199 Posts
  • 28 Reply Likes
Are you working on this bug yet?
Photo of John McAssey

John McAssey

  • 199 Posts
  • 28 Reply Likes
Case History
Case #0181636711 Assigned Bug # 2679265

Updated
Thursday, September 30, 2010 10:50:22 AM PDT

Opened
Thursday, June 10, 2010 8:21:19 PM PDT

Status
Withdrawn

Product
Photoshop CS5

Support contract
Adobe Support Program

Subject
CS5 Action Feature Bug

NOTES & RESPONSES

Notes from Customer
Thursday, June 10, 2010 8:21:19 PM PDT
CS5 has a bug recording and playing Actions that add Adjustments layers. Old actions recorded before CS5 and actions recorded with CS5 may or may not Play/Work correctly.

Before there was an Adjustment Panel all Adjustment Layers were added applied to all layers and you needed to clip them after the were added if you wanted it clipped. The new adjustment panel made it possible to add a adjustment layer clipped to the current layer. However a clipping parameter is not recorded by the action recorder just the type and setting are recorded.

When a make adjustment layer step is play it is either clipped or not depending on the state of the adjustment panel's clipping icon. If it not in the same state as it was when the action was recorded it will be add incorrectly. It would also be impossible to create an action that added some adjust layer clipped and others that are not.

I feel the is a serious bug which needs to be addressed. I believe the solution is simple and even old actions will also work.

Two patches are needed.

One in the Action recorder. If the step being recorded is make adjustment layer and the adjustment panel icon state is clip to layer this needs to be recorded in the action step record. If the layer is to be applied nothing extra needs to be recorded in the step record just leave it as is like actions prior to the adjustment panel.

The second patch in the Action Player. If the step that is about to execute is a make adjustment layer. The Player needs to save away the state of the adjustment panel icon. Then check the adjustment step record to see if it is to be clipped. If so set the adjustment panel icon to the clipping state else set it to the all layers state. Then do/call the add adjustment layer function/routine on return restore the adjustment panels icon from the saved state. Proceed to the next step.

I have been trying to report the bug for days. Please at least acknowledge you received my bug report.

Thanks
JJ

Browser: Other
Operating System: Windows XP
Has it ever worked? If so, what's changed? (provide comments in description field): Not Applicable
Same results with different file?: Not Applicable
Same results with different computer?: Not Applicable
Recent System Hardware or Software change?: Not Applicable

______________________________________________________________________ ______________________________________________
Auto responsce from Abobe will close case unless we here from you
______________________________________________________________________ ______________________________________________
Notes to Customer
Friday, June 11, 2010 5:04:44 PM PDT
Hi John,

Thank you for contacting Adobe Technical Support. My name is Saurabh. This is in regards to your concern posted on Adobe web support portal
regarding an issue with Adobe Photoshop CS5.

I understand the importance of your time in getting the issue resolved and we assure you that this will be taken care of with utmost importance. We appreciate your cooperation with us.

I would like to inform you that we are still researching on this issue. Once we find some new information, we will get back to you.

I apologize fore the inconvenience caused.

We are always happy to assist you however, in future if you face any problems with Adobe products, you may also try referring to our knowledge base & User to User forums by clicking on the following links:

KnowledgeBase: http://www.adobe.com/cfusion/search/i...

User to User Forums: www.forums.adobe.com

To know more about Adobe products, please visit our product page:

www.adobe.com/products

Your technical support case number for this interaction is: 181636711

Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.

Have a nice day.

PLEASE NOTE:We will be waiting for your reply on this case. In case you are unable to respond we will be sending you a reminder on the 2nd day (From the day of our response to you) and then the case will be auto closed on 7th day assuming your issue is resolved. However, you can reopen your case by visiting our web support portal and we will be happy to assist you further.

Regards,
Saurabh Jain
Adobe Technical Support
_____________________________________________________________________ _______________________________________________
Notes from Customer
Friday, June 11, 2010 6:01:35 PM PDT
I consulted your knowledge base and I called customer support. This bug has not been listed. Custom support had me fill out a bug report at https://www.adobe.com/cfusion/mmform/...? name=wishform which I did but that was not even acknowledged. I demonstrated the bug to customer support by sharing my screen.

As for you forums for some reason the forum web site states my Adobe ID is disabled so I can not append or start a thread there id screen name jjmack. I created a new Adobe ID yesterday jjmackm@hotmail.com that to seems to be disabled or I can not come up with any screen name the is availably I have tried many. Every simple or outlandish name I have entered generates the same message screen name not available. I'm at my wits end I've been using Photoshop since Photoshop version 3. Over the years it seems to get harder and harder to communicate with Adobe....
_____________________________________________________________________ _______________________________________________

Notes to Customer
Saturday, June 12, 2010 1:58:07 PM PDT
Dear John,

Thank you for getting back to us with the required information and we appreciate your patience in helping us to resolve your issue as soon as possible.

As this issue would require support from a senior level and hence I am forwarding your case to the next level of support for extensive research and to find a resolution for the problem at hand. I'll get back to you once we receive a reply from the concerned department.

Please note that the expected turnaround time for resolution to this case from next level of support is 5 business days. I apologize for any inconvenience caused.

We are always happy to assist you however, in future if you face any technical problems with Adobe products, you may also try referring to our knowledge base & User to User forums by clicking on the following links:

KnowledgeBase: http://www.adobe.com/cfusion/search/i...
U2U Forums: www.forums.adobe.com

To know more about Adobe products, please visit our product page:

www.adobe.com/products

Your technical support case number for this interaction is: 181636711

Thanks for contacting Adobe Technical Web Support. Have a nice day.

Regards,
Saurabh Jain
Adobe Technical Support
_____________________________________________________________________ _______________________________________________

Notes from Customer
Tuesday, June 15, 2010 12:03:49 PM PDT
simpler then I first thought. Upon more investigation this is what I see.

I skipped CS4 and when I installed CS5 I discovered a nasty bug had been introduced is Photoshop's Action facility most likely in CS4.

Action that add adjustment Layers clipped to the current layer that step is recorded Make adjustment layer with Clip.

Action that add adjustment Layers not clipped Step records as Make adjustment layer.

When a step Make adjustment layer with Clip is played back that is what Photoshop does.

When a step Make adjustment layer is played back what Photoshop does is look at the adjustment panel clipping icon state and and if it is clip to current layer Photoshop does clip the adjustment layer to the current when is should be applied to all.

Many of the actions I have created add adjustment layer applied to all then later clip them to the current layer. These actions generate an error message if the Adjustment panel clipping icon is set to clip. Because the layer get added clipped clipping it is not available. The strange thing is the layer is clipped the way I wanted it to be. But actions I recorded where I want the adjustment to apply to all are clipped and the is no error message just wrong results.
_____________________________________________________________________ _______________________________________________
Notes from Customer
Thursday, June 17, 2010 1:00:02 PM PDT
I was told 24 hours to fix my ID. I kept myself logon this machine.now I can not even logon.
_____________________________________________________________________ _______________________________________________
Notes from Customer
Friday, June 18, 2010 1:31:42 PM PDT
My user ID is now operational again after I requested an password e-mail so I could reset my password. When I received the e-mail I was able to set my accounts password and once again participate in Adobe's forums.

The is still no change in the status of my bug report. I would like to be able to play actions and know the will work the way there were recorded.
_____________________________________________________________________ _______________________________________________

Notes from Customer
Saturday, June 19, 2010 6:56:24 AM PDT
Create a one step action that add an adjustment layer that applies to all layers.

Play that action with the icon in the adjustment panel is set to apply to all layers. Change the status of that icon to clip to layer and play the action again.

You will find the first adjustment layer was added correctly apply to all layers like it was recorded the second adjustment was added clipped to layer when it should be applied to all...
_____________________________________________________________________ _______________________________________________

Notes to Customer
Thursday, July 1, 2010 9:53:35 AM PDT
Dear John,

Thank you for contacting Adobe Technical Support. My name is sauarbh. This is in regards to your concern posted on Adobe web support portal regarding an issue with Adobe Photoshop CS5.

I understand the importance of your time in getting the issue resolved and we assure you that this will be taken care of with utmost importance. We appreciate your cooperation with us.

As your issue demands a real time interaction, so we are arranging a call back for you.

Please provide the below mentioned information so that our call back team can contact you to resolve your issue:-
1. Your Preferred Day to attend the call
2. Your Preferred Time to attend the call
3. Your Time Zone
4 Your Phone Number

The callback team works from 10 AM to 7 PM PST.

Kindly revert to us with the above stated information so that our call back team can contact you within 24-48 working hours.

Please note :- Our Call Back team works Monday through Friday.
The callback team works from 10 AM to 7 PM PST.

Regards,
Sauarbh Jain
Adobe Technical Support
_____________________________________________________________________ _______________________________________________
Notes from Customer
Thursday, July 1, 2010 10:10:44 AM PDT
Please provide the below mentioned information so that our call back team can contact you to resolve your issue:-
1. Your Preferred Day to attend the call
Mon through Friday
2. Your Preferred Time to attend the call
1 PM to 10 PM any time
3. Your Time Zone
Eastern USA Time
4 Your Phone Number
845-xxx-xxxx
_____________________________________________________________________ _______________________________________________
Notes from Customer
Friday, July 2, 2010 8:43:30 PM PDT
July 2 Adobe support called me once again they share my display and I demonstrated the bug for a second time. This time the stated they were recording my demo. After I demonstrated the bug they put me on hold for a while. Upon returning they informed me that there was still no circumvention or fix for this problem. They wanted to know if I was at the latest software level they were still sharing my display so I did a Photoshop Help About Photoshop to show I had the latest update Photoshop version 12.0.1. Told me they were not capable of handling this problem and would have to refer this to senior technical support that they would determine if it was a bug. What a joke Adobe junior technical support can not even recognize a bug when it has been demonstrated to them on two occasions now and also received several case update from me. Adobe you need better support personal.
______________________________________________________________________ ______________________________________________
Notes to Customer
Thursday, August 5, 2010 2:39:56 PM PDT
Hi John ,

Thank you for getting back to us.

I would like to apologize for the delay in providing you a faster resolution to your issue and appreciate your patience with us.

I would like to inform you that your issue has been logged as bug so the workaround is obviously to make sure the clip to layer is not enabled prior to running any of these actions.Also my Product Team and Engineering Team are working on this issue you can use the work around as mentioned above.

This should resolve your issue. If it does, please let us know, however in case it does not; please revert with any new information that you might want to add which will help us in resolving your issue.

You can also try referring to our knowledge base and User to User forums by clicking on the following links:
Knowledgebase: http://www.adobe.com/cfusion/search/i...
U2U Forums: www.forums.adobe.com

To know more about Adobe products, please visit our product page:
www.adobe.com/products

Your technical support case number for this interaction is: 181636711

Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.

Have a nice day.

PLEASE NOTE: we will be waiting for your reply on this case. In case you are unable to respond we will be sending you a reminder on the 2nd day (From the day of our response to you) and then the case will be auto closed on 7th day assuming your issue is resolved. However, you can reopen your case by visiting our web support portal and we will be happy to assist you further.

Regards,
Adobe Technical Support
_____________________________________________________________________ _______________________________________________
Notes from Customer
Sunday, August 8, 2010 9:26:50 PM PDT
Any work around does not solve my problem. Thousands have downloaded my actions. There is no way that I can contact them to make the aware of any work around. I can code around this bug but again I have no way to get the update to those that have downloaded my actions for they are free. All that is logged is the number of downloads. No registration is required so there is no way to contact the users that downloaded my actions. The problem will only be resolved when adobe updates Photoshop and fixes the problem.
_____________________________________________________________________ _______________________________________________
Notes to Customer
Wednesday, August 11, 2010 1:58:23 PM PDT
Hi John ,

Thank you for getting back to us.

I would like to apologize for the delay in providing you a faster resolution to your issue and appreciate your patience with us.

I have logged this issue with my Product Team and Engineering Team as Bug #{2679265}. Adobe’s Engineering Team will look into this issue, and if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site: http://www.adobe.com/downloads/updates/

I am closing case#{181636711}, if you have any new information, please contact my team within 14 days, with the details, so we may re-open the support incident.

You can also try referring to our knowledge base and User to User forums by clicking on the following links:
Knowledgebase: http://www.adobe.com/cfusion/search/i...
U2U Forums: www.forums.adobe.com

To know more about Adobe products, please visit our product page:
www.adobe.com/products

Your technical support case number for this interaction is: 181636711

Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.

Have a nice day.

Regards,
Adobe Technical Support
_____________________________________________________________________ ______________________________________________
Notes from Customer
Thursday, August 12, 2010 9:13:56 PM PDT
This case should not be closed till there is a fix for this bug. How can Adobe Support close a bug report when Adobe acknowledges its a bug where Adobe Support does not provide a fix. Blowing smoke with statements like "if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site". Photoshop CS3 work correctly Adobe broke the Action Player in CS4 and its still broken is CS5. "if a fix is possible!"!!! Are you joking? What kind of support is that? Do you get a bonus for closing bug reports without fixing the bug? Does it make you look good inside Adobe. I can tell you from the outside there is a foul stench emulation from Adobe Technical Support.
______________________________________________________________________ ______________________________________________
Notes to Customer
Monday, August 16, 2010 2:30:22 PM PDT
Dear John ,

Thank you for getting back to us with the required information and we appreciate your patience in helping us to resolve your issue as soon as possible.

This issue would require support from a senior level and hence I am forwarding your case to the next level of support for extensive research and to find a resolution for the problem at hand. I'll get back to you once we receive a reply from the concerned department.

Please note that the expected turnaround time for resolution to this case from next level of support is 5 business days. I apologize for any inconvenience caused.

We are always happy to assist you however, in future if you face any technical problems with Adobe products, you may also try referring to our knowledge base & User to User forums by clicking on the following links:

KnowledgeBase: http://www.adobe.com/cfusion/search/i...
U2U Forums: www.forums.adobe.com

To know more about Adobe products, please visit our product page:
www.adobe.com/products

Your technical support case number for this interaction is: 181636711

Thanks for contacting Adobe Technical Web Support. Have a nice day.

Regards,

Adobe Technical Support
______________________________________________________________________ _____________________________________________
Notes to Customer
Thursday, August 26, 2010 4:25:48 PM PDT
Dear John ,

Thank you for getting back to us with the required information and we appreciate your patience in helping us to resolve your issue as soon as possible.

I would suggest you to please go to through the KB document to move actions from Photoshop CS4 to CS5 given below :

http://kb2.adobe.com/cps/860/cpsid_86...

Please make sure about the loaction of actions which you created or saved in Photoshop CS4, go to that location and make sure you have all the actions there.

Did it ever work in Photoshop CS5?

Try to make a copy of the action that he is trying to run, remove the 'Hide' command and re-record hide in PS CS5, put it into the action, and see if that works.

Or try making a short action along with Hide command . If this works, then something might have got changed between the version.

KnowledgeBase: http://www.adobe.com/cfusion/search/i...
U2U Forums: www.forums.adobe.com

To know more about Adobe products, please visit our product page:
www.adobe.com/products

Your technical support case number for this interaction is: 181636711

Thanks for contacting Adobe Technical Web Support. Have a nice day.

Regards,

Adobe Technical Support
_____________________________________________________________________ _______________________________________________
Notes from Customer
Friday, August 27, 2010 8:15:11 PM PDT
This is the reply I received from adobe support you. I want this case open till it is resolved. Your trying everything to close it unresolved. Now your giving me instructions on how to migrate from CS4 which I don't have??? Please fix bug #{2679265}.
++++++++++From Adobe support+++++++++
I have logged this issue with my Product Team and Engineering Team as Bug #{2679265}. Adobe’s Engineering Team will look into this issue, and if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site: http://www.adobe.com/downloads/updates/

I am closing case#{181636711}, if you have any new information, please contact my team within 14 days, with the details, so we may re-open the support incident.
+++++++++++++++++++++++++++++++++
_____________________________________________________________________ _______________________________________________
Notes to Customer
Monday, August 30, 2010 5:14:11 PM PDT
Hi John ,

Thank you for replying back.

I would like to inform you that that we are working in techinical support department and fixing any issues or Bug with the product is done by the developers team. As they are already working on it and we don't have any update as how much time that gonna take. If you want we can have the case as open and as soon as there is any fix for the same, you will be getting the update on Adobe website.

I hope this will address your concern.

You can also try referring to our knowledge base and User to User forums by clicking on the following links:
Knowledgebase: http://www.adobe.com/cfusion/search/i...
U2U Forums: www.forums.adobe.com

To know more about Adobe products, please visit our product page:
www.adobe.com/products

Your technical support case number for this interaction is: 181636711

Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.

Have a nice day.

Regards,
Adobe Technical Support
______________________________________________________________________ ____________________________________________
Notes from Customer
Tuesday, August 31, 2010 7:51:16 PM PDT
Yes leave it open
______________________________________________________________________ ______________________________________________
Notes from Customer
Monday, September 6, 2010 5:57:14 AM PDT
Thank You
______________________________________________________________________ ______________________________________________
Adobe Support Call me and told me it would be fixed in the next release of Photoshop and asked me if they could close the case. I replyed IMO that is not the proper thing to do do what you want...
====================================================================== ============================================
As you can see Adobe marked the case
Status
Withdrawn
by Adobe over my objection.