Photoshop CS6 64 Has Started Closing On Its Own

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  • Updated 6 years ago
PS CS6 32 works fine, however PS CS6 64 has recently started closing on its own after a few minutes or when the FILE OPEN or FILE SAVE menu is activated.
When this happens, PS simply closes. No error message and nothing in the event viewer. It just closes.
This just started happening today, and nothing has been installed lately, not even any Windows or Adobe updates (as far as I can tell). It has been working as it should up until today.
I have tried deactivating and re-activating, but that does not seem to make a difference.
One time when it closed it did bring up a crash message, and the event viewer showed;

Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045
Faulting module name: COMDLG32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c635
Exception code: 0xc0000005
Fault offset: 0x0000000000001bed
Faulting process id: 0x2efc
Faulting application start time: 0x01cd71b0008e61c5
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Windows\system32\COMDLG32.dll
Report Id: 43991e3d-dda3-11e1-b25d-101f74f91523

I've tried Googling some of these exception codes, but have gotten nowhere.
Using PS 32 for now. :(

Any ideas?
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Aron

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Posted 6 years ago

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Chris Cox

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That is a WIndows DLL associated with common Windows dialogs: open, save, print, etc.

And error in there could be due to an OS bug, but more likely comes from malware, a driver, or a corrupt OS install.

If a driver or the OS calls exit instead of abort or crashing, then it could silently close the application.
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Aron

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Perhaps. Question I have about that possibility is that this is happening in PS CS6 64 only. Not any of the other CS6, or other programs installed (eg Office, etc.).
I am wondering if it could be something corrupted in PS CS6 64 (since PS 32 runs fine). I was having similar issue with Acrobat, but a deactivation/re-activation seemed to cure that. It didn't help this PS issue though.
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Chris Cox

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That's possible as well, if the install is corrupted.
But it could also just be that the OS code is corrupted for 64 bit as well.

Reinstalling PS is certainly worth a try.
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Aron

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surely, though, if it were the OS, all 64b programs would do it. Yes?
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Chris Cox

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No, because not all applications call the same APIs.