Photoshop: CS5 will not open some .psd files

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  • Updated 5 years ago
  • (Edited)
I have a 24inch imac and have just purchased cs5.
It will not open .psd files that I made previously.
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paul brown

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Posted 5 years ago

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Chris Cox, Sr. Computer Scientist

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Did you install the updates to Photoshop?

How are you trying to open them? (MacOS has some double click and drag/drop bugs)

What error do you get when trying to open those files?
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paul brown

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It says it is not a valid document.
These files are on a memory stick, the files are produced using CS5 at school on a windows machine, the computers we have at home are Mac OSX.

All updates are installed. and we have tried all methods to open them.

Paul
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Chris Cox, Sr. Computer Scientist

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OK, then they are probably corrupt on the disk/memory stick.
The platform shouldn't matter at all, as long as the files are copied correctly.
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paul brown

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I am going to get them to email it to me today and see if it opens.
Thanks for your quick responses so far. I will keep you posted.
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paul brown

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Thanks for your help, the files opened after emailing.
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Chris Cox, Sr. Computer Scientist

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Ok, so something went wrong with the transfer to or from the memory stick. Probably should check that stick with a disk utility to make sure it isn't too corrupt. And figure out if it has a problem with the school or home machine.
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paul brown

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Interestingly enough the faulty thumb drive we were using was the free one we got when purchasing the software last month.
Do you give a warranty with free stuff?
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Jeffrey Tranberry, Chief Customer Advocate

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I'll send you an email.