Photoshop CS5 saving new files on SMB share causes a "Disk error" message and kernel panic (MacOS 10.9.1)

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  • Updated 5 years ago
  • (Edited)
I've reproduced this issue on multiple iMacs (Late 2013 and circa-2007) with OS X 10.9.1 and Photoshop CS5.5 installed. All applications are up-to-date, and all operating system updates are installed.

All SMB share permissions are correct, and should allow write access to the share.

One workaround I've found is to disable "Image previews" in the File Handling preferences of Photoshop.

However, is this something that has been reported before, or being worked on? I realize that CS 5.5 is quite old, but we still use it quite a lot and having a bug like this causing people to lose hours worth of work is quite frustrating.
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Moiz Mansoor

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Posted 5 years ago

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Chris Cox

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MacOS 10.9 has some known problems with SMB, which have not been fixed yet.
Also, your title mentions a kernel panic - which cannot be caused by application software, only by bugs in the OS, defective hardware, and sometimes bugs in low level drivers.

Try using CIFS to connect to your server instead of SMB.
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Moiz Mansoor

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I digress that it looks similar to a kernel panic, only with a grey background as opposed to the usual black one, and a multilingual message asking to press any key to restart.

I'll try using CIFS tomorrow as you've suggested and report back.
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Chris Cox

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The gray screen is the new kernel panic style in recent MacOS versions.