Photoshop CS5 on Mac, printing problem

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  • Updated 6 years ago
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I have been operating Photoshop CS5 on Mac but so far I cannot use a printer as "Print setting" cannot be opened. Please fix the problem ASAP.
tadski34
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Tad Soroczynski

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Posted 6 years ago

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Chris Cox

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Well, it's working for other folks. So we'll need some more information.

Have you installed all the updates (you should have at least 12.0.4 or 12.1)?

What printer type are you using?

Which OS version are you using?

What exactly is preventing you from accessing Print Settings?
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Tad Soroczynski

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Hi Chris,

I will answer all your questions:
• update is 12.1
• printers i) Epson Photo R800 and ii) Canon PIXMA MP760
• OS 10.6.8

I cannot open Print Settings on printer panel so I can print only size of photo 10x15 cm. Further, I cannot change size of paper and select appropriate type of photo paper.

It appears that printer panel has been frozen.
Tad
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Chris Cox

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So while you are in Photoshop's print dialog, clicking on "Print Settings" does nothing?

On MacOS 10.6.8, it's working for my Canon, Epson, HP, and Samsung printers without a problem.
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Tad Soroczynski

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So while you are in Photoshop's print dialog, clicking on "Print Settings" does nothing?

The answer is YES.

On MacOS 10.6.8, it's working for my Canon, Epson, HP, and Samsung printers without a problem.

My printers are working properly with Aperture and all other apps.
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Chris Cox

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Weird. Almost sounds like you don't have a printer selected (so it can't call the driver to open the settings).

Best guess is to try resetting the Photoshop prefs and see if that clears the issue.
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Tad Soroczynski

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I agree this is a weird case.

How to reset the Photoshop prefs?

I will reinstall Photoshop from CD and report to you
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Chris Cox

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Reinstalling doesn't touch the prefs.

Either delete the preferences folder by hand, or hold cmd-opt-shift while launching Photoshop and answer YES when it asks if you want to reset the preferences.
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Tad Soroczynski

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I have reinstalled app.

I have launch Photoshop holding cmd-opt-shift and now I can access PRINT SETTING dialog but in the process a crash took place. Adobe Bridge has unexpectedly quit, the report has been generated. You can trace this report as i have attached my email address to it.

Thank you.

Now I will try again and test what will happen with Adobe Bridge.
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Tad Soroczynski

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The problem has come back. I have been trying to print and I couldn't access PRINT SETTING dialog

I have launch Photoshop holding cmd-opt-shift. I have been trying to print again and I couldn't access PRINT SETTING dialog.
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Tad Soroczynski

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The problem has retuned.

Please help
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Jennifer Cazares

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I am searching for answers to the same problem. Please post if you find a solution!
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Tad Soroczynski

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Thank you for trying to help me.
I have been launching Photoshop holding cmd-opt-shift for a few times.

After third or fourth attempt everything is perfect. I can print.